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Hilton Hotels Customer FAQ

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What is Hilton Hotels's Phone Number?

The question we are asked most often is about how to talk to Hilton Hotels customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Hilton Hotels Customer Questions

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Booking and Cancellations

How Do I Book a Trip with Hilton Hotels?

Many travelers love the comfortable rooms offered through the Hilton Hotel's chain, and making a reservation at one is easy...
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How Do I Get a Refund from Hilton Hotels?

If your travel plans have changed and you need to cancel your Hilton reservation, or you notice an error on your bill at...
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What Is Hilton Hotels' Cancellation Policy?

You've booked a Hilton room, but now you no longer need it, so understanding Hilton's cancellation policies is key. Pre-paid...
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How Do I Dispute a Charge with Hilton Hotels?

When staying at a Hilton Hotel, sometimes erroneous charges can appear on your bill. You can talk to the hotel manager at...
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What Do I Do If I Never Received a Confirmation Email from Hilton Hotels?

If you made a reservation at a Hilton hotel or resort, you should have received a confirmation email. If you didn't receive...
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How Do I File a Complaint About the Property to Hilton Hotels?

Hilton is one of the oldest and largest hotel chains in the world. The company is also a top employer, so you're mostly...
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How Do I Cancel My Trip with Hilton Hotels?

If you wish to cancel a reservation, log in to your Hilton Hotels account and select the reservation you need to cancel. Then,...
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What Is Hilton Hotels' Coronavirus Change or Cancellation Policy?

Hilton Hotels does not currently have a coronavirus-related change and cancellation policy. It has returned to using its usual...
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Hotel Policies and Services

What are the check-in and check-out times at Hilton Hotels?

Check-in times at Hilton Hotels are usually from 3 p.m. onward, while check-out typically occurs by noon. Variations may exist,...
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Are pets allowed at Hilton Hotels?

Many Hilton Hotels do allow pets, but policies differ by location and may include restrictions, fees, or designated rooms....
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What amenities are available at Hilton Hotels?

Hilton Hotels provide an extensive range of amenities aimed at enhancing guest satisfaction, which typically includes...
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Do Hilton Hotels offer shuttle service to and from the airport?

The availability of airport shuttle service at Hilton Hotels can vary by location and property. Many do offer free shuttles,...
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Are there any special rates or discounts available at Hilton Hotels?

Hilton Hotels provides various special rates and discounts for travelers, including exclusive savings for Hilton Honors...
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Do Hilton Hotels offer room service?

Hilton Hotels generally provide room service at many locations, although availability can differ by hotel. Larger or resort...
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Are smoking rooms available at Hilton Hotels?

Most Hilton Hotels do not provide smoking rooms as they focus on creating smoke-free environments for guests. While the...
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Does Hilton Hotels provide accessible rooms for guests with disabilities?

Hilton Hotels actively supports guests with disabilities by offering accessible rooms equipped with features like wider...
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Are there any age restrictions for staying at Hilton Hotels?

Hilton Hotels generally permit guests of all ages, but usually, individuals must be at least eighteen to check in...
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Hilton Honors Program

What is the Hilton Honors loyalty program?

The Hilton Honors loyalty program rewards guests for their stays at Hilton properties, offering points for free nights,...
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What are the benefits of being a Hilton Honors member?

Hilton Honors membership offers numerous advantages, including earning points for free nights and upgrades, accessing lower...
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