Hilton Hotels Customer Service Issues

I am currently a guest at the Hamptons by Hilton Warsaw city center. I am seeking clarification on the payment policy as I would like to settle my bill with cash. Could you please confirm if the hotel requires payment upon check-in at the reception desk before accessing the room? Additionally, I am curious about the hotel's practice of authorizing credit cards when guests have expressed their intention to pay in cash. I am trying to discern if this is a standard Hilton policy or specific to this establishment. I am somewhat frustrated by having to address these matters immediately upon my arrival. My prior experience at the Hampton by Hilton old town Gdansk involved preemptive charges to my credit card without prior discussion regarding payment. It would be beneficial to understand if this approach is consistent across Hilton properties to inform my future choices. Thank you for your assistance.

I have reservations at the Hilton Birmingham Metropole for the 15th and 16th of March. Unfortunately, I had to book two separate reservations because the queen deluxe room wasn't available for Saturday, so I reserved a different room type to ensure a two-night stay. It's inconvenient to switch rooms on Saturday, and I prefer to have the same double room as on Friday. As a diamond status customer, I'm hoping for a solution to avoid changing rooms, possibly through an upgrade available to diamond customers. Additionally, it's my 40th birthday weekend, and my partner will be joining me for one of the nights. There might be notes regarding this on the Friday booking, but I'm unsure about the Saturday booking.

After my daughter's wedding at a Hilton last June, we were disappointed with the cleanliness of the hotel. Despite receiving a voucher for our troubles, I encountered issues trying to use it for my niece's upcoming wedding at a Hilton in New Jersey. I believe the voucher should be accepted for this stay, given the circumstances under which it was issued. It seems unfair to be asked to pay full price again when I have a voucher in hand. I hope that the company can rectify this situation and honor the voucher for this event, just as they did for the previous one.

I encountered an issue with a hotel in Europe. A ticket was raised under the number [redacted]3, and I was invited for a chat or email conversation. However, the link provided in the email did not lead to any chat interface or email contact. I would appreciate it if you could follow up via email and inform me about the resolution of the problem. Due to missing my preferred check-in date, I now have a booking I will not use unintentionally made for a week later. Despite the room availability and my offer to pay any price difference for changing the dates, the hotel reception refused without a valid explanation. Their lack of willingness to accommodate my request was surprising and disappointing. The reservations manager, Karina, showed a dismissive attitude by not engaging directly with me. The hotel's inflexibility in changing dates contrasts sharply with my past experiences at high-end hotels. This situation has left me no choice but to seek a cancellation of my booking with the Hampton by Hilton Warsaw Centre. I request an apology for the unprofessional behavior encountered.

I reached out today to dispute a charge for a one-night stay on 6/14/19 at the St. Louis Hilton downtown. I called to cancel the reservation due to illness, and the Hilton representative assured me there would be no charge since I was too sick to travel. However, my recent credit card statement shows a charge of $[redacted].67 from Hilton despite the cancellation assurance. I did not receive any confirmation or invoice beforehand, so this charge came as a surprise. I tried contacting customer service but was disconnected after a 15-minute hold without speaking to anyone. I kindly request a refund of this charge back to my credit card. Thank you.

I have made reservations for two couples at the Hilton Garden Inn at [redacted] Taylor Rd. Roseville, CA [redacted]. The guests are Groda Wallace and Edward Larson. The reservation was placed using my credit card that ends in [redacted]. They are attending my daughter's reception on September 11, [redacted]. The Itinerary Number is H[redacted]. Unfortunately, Groda Wallace and Edward Larson have been exposed to Covid-19 by a close family member and are now in quarantine. I am kindly requesting a refund or credit for Groda Wallace's one-night stay due to these unexpected circumstances. The reservation for the Larsons will remain unchanged for September 11, [redacted]. Thank you for your prompt attention to this matter. - Nicole W. Brown

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Hello, I would like to seek assistance regarding my recent experience at a Hilton Hotel. My stay at the DoubleTree by Hilton in Worthington, Ohio was distressing. The room I was initially placed in was dirty with exposed bed frame and box springs, and the ceiling was falling apart. When I tried to address my concerns with the general manager, Manny, he made inappropriate racist remarks and proceeded to verbally abuse and threaten me. Despite my calm demeanor, he used profane language and disrespectful terms towards me. I have reached out to guest relations for help, but so far, they are asking for specific details before assisting with my concerns. I have never faced such treatment before and feel frustrated by the lack of resolution. I am requesting your assistance in addressing the hotel's condition and the mistreatment I endured from Manny. I can be reached at [redacted] or [redacted] Thank you for your attention to this matter. Best, Ms. Lisa Betts

I was charged twice for my stay on March 2, [redacted]. I have a case number, [redacted]06, but despite escalating the issue, I haven't received a call or resolution from Hilton Honors. It has been challenging to reach anyone for assistance. I've disputed the charge with American Express, and the hotel manager, Sara Fath, at Hilton in Sharonville, OH, is also disputing it. I feel disappointed and frustrated with Hilton's failure to address this issue promptly, especially considering it was the Hilton reservation agent's error. Member of Hilton Honors (Last 4 digits of membership: [redacted]) Jeff K

My recent stay at a Hilton hotel was incredibly disappointing. I encountered issues such as a lack of hot water for showers, untidy bedsheets, missing towels, and unclean floors and bathroom facilities. Additionally, the hotel's bar and restaurant were closed, the pool and hot tub were visibly dirty, and the overall hygiene standards were concerning. The presence of dirty linens in the hallway, overflowing trash, and unhelpful staff members who failed to address these issues added to the discomfort of my stay. Given the absence of promised amenities, such as hot water, I feel justified in requesting a refund. These conditions warrant the hotel being closed until improvements are made.

Our reservation at the Lindian Village Beach Resort in Rhodes, Greece, was unexpectedly canceled on the day of our arrival. Mr. Diasinou, the reservations manager, reached out to inform us that the hotel was not fully prepared due to ongoing maintenance. He offered an alternative hotel of lesser quality at the same price. Unfortunately, we were unable to connect with him via email or phone during our stay at the new accommodation to address the last-minute cancellation and the compensation we were entitled to receive.

I am Sultan Alnuaimi, a UAE national. I wish to address an issue I faced at Hilton London regarding an overcharge of [redacted].50 UAE dirhams on my bill. This amount was mistakenly deducted from my account. Despite receiving an email confirmation on 14-08-[redacted] from Alexandru Petrovici at [redacted] assuring me of a full refund, I have yet to receive it as of today, 14-11-[redacted]. My bank has verified that no refund has been processed. Despite my attempts to contact the hotel and sending multiple emails to Alexandru Petrovici and cc'ing [redacted], I have not received a response. I seek a prompt resolution to this matter. You can reach me at [redacted][redacted]. Thank you for your attention to this issue.