How Do I File a Complaint About the Property to Hilton Hotels?
Hilton is one of the oldest and largest hotel chains in the world. The company is also a top employer, so you're mostly guaranteed you'll have the best service provided by truly happy associates. There are certain occasions where your stay is affected by an unforeseen situation, but you have choices. Let the guest services know if something is wrong and they'll do their best to make it right.
Hilton Hotels and Resorts was founded in 1919 and remains one of the largest hotel conglomerates in the worldl with over 500 properties spanning 96 countries along six continents. Additionally, Fortune magazine rated Hilton as the number one company to work for in 2020. It is a business that treats its employees well so it's natural to assume that happy employees are better adept at providing top-notch service. Nothing can go wrong, right? This is not always the case as unforeseen situations do happen that can affect a guest's experience at the Hilton. If you have a complaint or concern, read on to learn how to make it easier on yourself.
Strategies for Effective Complaints
No one enjoys complaining or listening to someone doing so, but that doesn't mean it's impossible to communicate your concerns. Select one of the best tips below or create one of your own.
- Talk about your feelings while saving the facts for later better guarantees that your listener develops empathy for your issues.
- Try adding your concerns between two positives to prove that you're not a negative person and you do notice the good things. Plus, you frame your issues in a better light.
- Describe your frustrations: what about it frustrated you and how you tried to resolve it yourself are good beginnings to effective communication regarding your concerns.
Reach out to Guest Services
Discussing your concerns first with an employee gives the hotel a chance to resolve your issues. Typically, if you escalate to the corporate office, they might confirm if you spoke with an associate about it. Call Hilton customer service here in the event you need insight, and you want a quicker way to gain insight.
Request a Manager
You can escalate the issue to a supervisor or other manager. Entry-level guest associates may be knowledgeable depending on years of experience, but they lack authority. Try to obtain confirmation by email or handwritten, if necessary, from the manager.
Contact Corporate
Another option is to send your concern in writing. Hilton's website has a Contact Us form located on the customer support pages. Visit the main website and scroll down to the bottom of the page. The Customer Support link is the last link in the first of two right-hand columns. Next, click on the Contact Us tab on the upper right corner. Select the message topic that is closest to your concern, such as Billing Dispute or Recent Stay Feedback. A review of the website and help pages didn't reveal a timeframe, but you might receive one on the confirmation page.
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