Hilton Hotels Customer Service

Phone Number & Contact Info

Hilton Hotels's Best Phone Number

Toll-free·Calls Customer Service·Most popular Hilton Hotels number

How do I talk to a live human at Hilton Hotels?

A:Calling this Hilton Hotels number should go right to a real human being

Does Hilton Hotels offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Saturday, and the most busy day is Sunday.

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Hilton Hotels phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Hilton Hotels number should go right to a real human being
Below are some clips we've found from Hilton Hotels's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling Motto by Hilton. By Your call may be monitored or recorded for quality purposes. For information on our privacy policy, please visit privacy dot hilton dot com."
Excerpt from a call with Hilton Hotels
Friday, January 12, 2024 3:27 AM

They may ask your reason for calling (instead of a menu)

"Thank you for calling Motto by Hilton. How can I help? To book a new reservation, say new reservation or press one."
Excerpt from a call with Hilton Hotels
Wednesday, February 28, 2024 7:07 PM

The first phone menu

"Thank you for calling Motto by Hilton. To report a billing issue, say How can I help with your honors account? Let me get someone to help you. Please hold on the line for the next available agent. Your call may be monitored or recorded for quality purposes. For information on our privacy policy, please visit privacy dot hilton dot com.
How can I help? To book a new reservation, say new reservation or press one.
To retrieve your Hilton honors number, say find Hilton Honors number or press two."
Excerpt from a call with Hilton Hotels
Wednesday, February 28, 2024 7:07 PM
In fact, much of this information on this page is superfluous because this Hilton Hotels phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Hilton Hotels operates the call center for this 800-774-1500 phone number 24 hours, 7 days. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 134 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Hilton Hotels phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Hilton Hotels staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Hilton Hotels is Saturday. The most busy day to call is Sunday, which averages 325% more phone calls by comparison. Again, this is based on a sample of 134 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Wednesday.

The best time to call Hilton Hotels

In summation, the best day to call Hilton Hotels is Wednesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Calling this Hilton Hotels Customer Number

Adam Goldkamp is the editor / author responsible for this content.
May 13, 2024

Hilton Hotels is a major international hotel and hospitality company. With well over 6000 properties around the world, it isn't surprising that Hilton gets a lot of requests for customer service each and every day.

Why Do People Call Hilton Hotels Customer Support?

People call Hilton Hotels for a range of reasons, including:

  • Making, changing and canceling reservations
  • Getting information about Hilton Hotels
  • Filing customer complaints
  • Requesting an investigation into a billing problem or issue
  • Questions about Hilton Honors, the company's loyalty program.

Best Practices for Calling Hilton Hotels Customer Service

There are several things that you can do to help ensure that your call to Hilton Hotels customer support is handled quickly and professionally:

  • Ensure that you are calling the correct number. You can find Hilton Hotels' phone numbers on the company's website: If you are outside the United States or Canada, you may need to call the company's Universal Free Number or a country-specific number. TTY services are available to deaf and hard-of-hearing callers.
  • Before calling, make sure that you have any relevant documentation and information in front of you. This may include your Hilton Honors number, reservation or cancelation number, correspondence between Hilton and yourself about your situation, as well as billing statements.
  • Have pen and paper handy so that you can take notes during your call.

How do Consumers Feel About Calling Hilton Hotels Customer Service?

Consumers appear to be generally happy with the level of customer service provided by Hilton Hotels' phone-based customer service. The company does appear to make an effort to understand customer concerns and to respond to them appropriately.

What Kind of Issues can a Hilton Hotels Customer Service Representative Resolve?

Hilton Hotels' customer service representatives can resolve many typical consumer issues including answering questions about hotel properties and their amenities, reserving rooms, canceling or changing reservations, researching billing issues and providing details on a guest's Hilton Honors loyalty account.

In addition, a Hilton customer service representative may be able to provide assistance to guests who are dissatisfied with their experiences at a Hilton property and who were unable to resolve things with the property's general manager.

What Can't Be Resolved With a Call to Hilton Hotels Customer Service?

While most issues can be addressed over the phone with Hilton Hotels customer service, not all concerns are easily resolved. If you booked your hotel room through a third party booking service or a travel agent, there may be issues that make it difficult for you to get a refund on a canceled reservation. In addition, phone representatives have limited power to address issues with individual Hilton properties.

What Should You Do If You Have an Unsuccessful Call with Hilton Hotels?

If you get off the phone with a Hilton Hotels customer service representative and feel as though the call did not go well, or that your concerns were not appropriately addressed, don't give up. You may have options.

First, review the notes that you took during your call. The notes may contain information that points to an area of misunderstanding or miscommunication between you and the customer service agent.

Text, call Hilton Hotels back. Explain that this is your second call and that your first call did not provide you with a resolution. The next customer service agent that you speak to may have more training or experience and be in a better position to assist with your concern.

A second call does not do the trick, try getting in touch with Hilton Hotels in another way. Hilton Hotels offers the option of contacting customer service through an email form or live chat. Both of these options will provide you with a transcript of your communications, which may be useful if you have to escalate your case.

Other options for resolving your issue could include contacting the general manager at the hotel where you stayed and asking for assistance. If you booked through a travel agent, he or she may be willing to advocate on your behalf. Similarly, if you made your reservation through a third-party booking agency, that companies customer service department may also be willing to work with you.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Why Customers Call Hilton Hotels

If you have time to do a bit of reading before you call Hilton Hotels, we recommend you read over some of our problem-specific articles.

Does Hilton Hotels provide accessible rooms for guests with disabilities?

Yes, Hilton Hotels is committed to providing accessible rooms for guests with disabilities. We understand the importance of inclusive hospitality and strive to ensure a comfortable stay for all our guests. Our accessible rooms are equipped with features such as wider doorways, grab bars in bathrooms, visual alarms, and lowered fixtures to accommodate different needs. We also offer accessible routes throughout our properties, including ramps and elevators for easy accessibility. Hilton Hotels prioritizes accessibility and encourages guests to contact our front desk to discuss specific requirements or requests. Our dedicated staff will be happy to assist in selecting the appropriate accessible room to meet our guests' unique needs and preferences.

Are pets allowed at Hilton Hotels?

Yes, Hilton Hotels welcomes pets at select locations. We understand that your furry companions are important members of your family, so we offer pet-friendly accommodations with designated floors or rooms. However, it's important to note that individual hotel policies may vary. To ensure a seamless stay, we recommend contacting the specific hotel you plan to stay at and inform them of your pet's requirements in advance. Please note that additional fees or restrictions may apply. Our goal is to make your stay as comfortable and enjoyable as possible, for both you and your pets.

What Is Hilton Hotels' Cancellation Policy?'

You've booked a Hilton room, but now you no longer need it, so understanding Hilton's cancellation policies is key. Pre-paid rooms can be cancelled but you forfeit the entire amount paid, standard room rate reservations can be cancelled at any time up to 24 hours prior to check in without penalty, with a five-day window for flex-rate rooms.

Top Hilton Hotels customer service problems

Click the link above to get answers to just about any Hilton Hotels customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Hilton Hotels, and their purpose. Are any of these similar to the reason you are trying to call?
Membership assistance: "Can you check-in under my membership?"
- From a call lasting 7m 4s , May 13, 2024 12:04 AM
Customer service complaint: "I have a very serious complaint about a human property that I stayed in in Montgomery, Alabama."
- From a call lasting 17m 20s , Mar 11, 2024 7:11 PM
Inquiring about reservation details: "I would like to ask about the reservation through The Points for the Herton Amigurini in Mulguez."
- From a call lasting 6m 59s , Mar 1, 2024 9:55 AM
Billing and reservation issue: "I'm so frustrated with Hilton right now, and you have no idea."
- From a call lasting 7m 20s , Feb 28, 2024 7:07 PM
Requesting late check-out: "I asked for two hours more for my late check-out due to my night flight."
- From a call lasting 5m 43s , Feb 20, 2024 8:25 AM
Threatened by hotel manager: "The desk manager is threatening me and I fear for my safety."
- From a call lasting 6m 20s , Feb 11, 2024 7:42 AM
Issue with hotel staff: "The hotel manager is threatening me with physical violence."
- From a call lasting 3m 25s , Feb 11, 2024 7:13 AM
Need to cancel reservation: "I need to cancel the reservation for tonight at Homeward Suites in Fairlawn, Ohio."
- From a call lasting 5m 16s , Jan 26, 2024 11:46 PM
Reservation date discrepancy: "You guys made a mistake on my reservation, I told you guys the third checking out on the fourth."
- From a call lasting 8m 1s , Jan 14, 2024 4:05 AM

More Hilton Hotels Customer Service Contacts

There are of course other ways to contact Hilton Hotels customer service besides the phone. Below we list the best ones, by medium.

Hilton Hotels Customer Help Desk / Web Support

secure.hilton.com - Customer Service
Online customer service submission form
As a last, sometimes only, resort- Hilton Hotels customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Hilton Hotels's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Hilton Hotels agent. This phone number is Hilton Hotels's best phone number because 1,710 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-774-1500 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call Hilton Hotels first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Hilton Hotels has 1 phone number. It's not always clear what is the best way to talk to Hilton Hotels representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Hilton Hotels. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Hilton Hotels. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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