Hilton Hotels Phone Number

Calling Hilton Hotels customer service faster by GetHuman

800-774-1500
Customer service
Current Wait: 7 mins (2m avg)
Hours: 24 hours, 7 days; best time to call: 1:30pm
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Reasons customers like you called recently

Overcharged on group event
Amenities in King room were poorly misrepresented for Hilton Garden Inn Nashville Vande...
Would like to know who to get in contact with to submit construction bids
I need my contact numbers edited in my profile but the form will not allow me to change...
I need to get my card details enrolled to Hilton membership *********. aspoints not ac...
I (Ron Ebelhar) called today to contest a charge for a one-night stay (*******) at the...
I was given a voucher after I stayed at a Hilton hotel for my daughter‘s wedding last y...
Hi, I have * bookings at the Hilton Birmingham Metropole on **** and ****. *I have had...
I’m staying at Hamptons by Hilton Warsaw city center. I would like to be informed about...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Hilton Hotels's Phone-Based Customer Care

Hilton Hotels is a major international hotel and hospitality company. With well over 6000 properties around the world, it isn't surprising that Hilton gets a lot of requests for customer service each and every day.

Why Do People Call Hilton Hotels Customer Support?

People call Hilton Hotels for a range of reasons, including:

  • Making, changing and canceling reservations
  • Getting information about Hilton Hotels
  • Filing customer complaints
  • Requesting an investigation into a billing problem or issue
  • Questions about Hilton Honors, the company's loyalty program.

Best Practices for Calling Hilton Hotels Customer Service

There are several things that you can do to help ensure that your call to Hilton Hotels customer support is handled quickly and professionally:

  • Ensure that you are calling the correct number. You can find Hilton Hotels' phone numbers on the company's website: If you are outside the United States or Canada, you may need to call the company's Universal Free Number or a country-specific number. TTY services are available to deaf and hard-of-hearing callers.
  • Before calling, make sure that you have any relevant documentation and information in front of you. This may include your Hilton Honors number, reservation or cancelation number, correspondence between Hilton and yourself about your situation, as well as billing statements.
  • Have pen and paper handy so that you can take notes during your call.

How do Consumers Feel About Calling Hilton Hotels Customer Service?

Consumers appear to be generally happy with the level of customer service provided by Hilton Hotels' phone-based customer service. The company does appear to make an effort to understand customer concerns and to respond to them appropriately.

What Kind of Issues can a Hilton Hotels Customer Service Representative Resolve?

Hilton Hotels' customer service representatives can resolve many typical consumer issues including answering questions about hotel properties and their amenities, reserving rooms, canceling or changing reservations, researching billing issues and providing details on a guest's Hilton Honors loyalty account.

In addition, a Hilton customer service representative may be able to provide assistance to guests who are dissatisfied with their experiences at a Hilton property and who were unable to resolve things with the property's general manager.

What Can't Be Resolved With a Call to Hilton Hotels Customer Service?

While most issues can be addressed over the phone with Hilton Hotels customer service, not all concerns are easily resolved. If you booked your hotel room through a third party booking service or a travel agent, there may be issues that make it difficult for you to get a refund on a canceled reservation. In addition, phone representatives have limited power to address issues with individual Hilton properties.

What Should You Do If You Have an Unsuccessful Call with Hilton Hotels?

If you get off the phone with a Hilton Hotels customer service representative and feel as though the call did not go well, or that your concerns were not appropriately addressed, don't give up. You may have options.

First, review the notes that you took during your call. The notes may contain information that points to an area of misunderstanding or miscommunication between you and the customer service agent.

Text, call Hilton Hotels back. Explain that this is your second call and that your first call did not provide you with a resolution. The next customer service agent that you speak to may have more training or experience and be in a better position to assist with your concern.

A second call does not do the trick, try getting in touch with Hilton Hotels in another way. Hilton Hotels offers the option of contacting customer service through an email form or live chat. Both of these options will provide you with a transcript of your communications, which may be useful if you have to escalate your case.

Other options for resolving your issue could include contacting the general manager at the hotel where you stayed and asking for assistance. If you booked through a travel agent, he or she may be willing to advocate on your behalf. Similarly, if you made your reservation through a third-party booking agency, that companies customer service department may also be willing to work with you.

Customer Number 800-774-1500 - by the Numbers

Phone number to dial800-774-1500
Call-back availableNO
Call picked up by a real personYES
Department you're callingCustomer Service
Call center hours24 hours, 7 days
Best time to dial1:30pm
Navigate phone maze to a humanDirect to human
Average wait
Current wait7
Rank (among phone numbers)1
Rank (overall)1
Alternate methodsphone, web
Quality of communication92%
Quality of help84%
Customer votes678
Information last updatedThu Nov 26 2020 09:00:00 GMT+0000 (Coordinated Universal Time)

Hilton Hotels's Best Toll-Free/800 Customer Phone Number

This is Hilton Hotels's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Hilton Hotels agent. This phone number is Hilton Hotels's Best Phone Number because 1,710 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-774-1500 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call Hilton Hotels we recommend you tell us what issue you are having and then possibly contact them via phone or web. In total, Hilton Hotels has 1 phone number. It's not always clear what is the best way to talk to Hilton Hotels representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

Contacting Hilton Hotels - by phone or otherwise

While 800-774-1500 is Hilton Hotels's best toll-free number, there are 2 total ways to get in touch with them. The next best way to talk to their customer support team, according to other Hilton Hotels customers, is by telling GetHuman about your issue above and letting us find somebody to help you. Besides calling, the next favorite option for customers looking for help is via Online Help for Customer Service. If you think this information is inaccurate or know of other ways to contact Hilton Hotels please let us know so we can share with other customers. And you can click here if you want to compare all the contact information we've gathered for Hilton Hotels.

What is GetHuman's Relationship to Hilton Hotels?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Hilton Hotels. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our Metro PCS Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the AT&T U-Verse Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like Metro PCS or AT&T U-Verse. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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