Updated July 28, 2025

Brookstone Customer FAQ

Recent Brookstone Customer Questions

Help me with my Brookstone customer service issue

Returns and Exchanges

How Do I Return My Item to Brookstone?

Returning an item to Brookstone is pretty easy as long as you meet the requirements of their return policy. Just gather your...

What is the process for returning a gift?

To return a gift to Brookstone, the recipient should find the purchase or gift receipt, verify the return policy on...

What is Brookstone's return policy?

Brookstone generally allows returns within thirty days if customers are not satisfied, but specific rules may vary by product...

Can I return an item purchased online in-store?

Brookstone typically permits the return of online purchases at physical store locations for customer convenience. It is...

How long do I have to return an item?

Brookstone generally allows returns within thirty days from the purchase date, given the items are unused and in original...

Are there any items that cannot be returned?

Brookstone generally allows returns on most items within a set timeframe, but exceptions apply. Opened items, personalized...

Can I exchange an item instead of returning it?

Brookstone typically permits exchanges instead of returns, depending on the item and reason. Exchanges for different sizes,...

What if my item arrives damaged or defective?

If an item from Brookstone arrives damaged or defective, customers should inspect the package, document the damage with photos,...

Do I need the original packaging to make a return?

Brookstone typically suggests keeping the original packaging for returns as it helps protect the item. However, returns may...

How long does it take to process a return?

The return processing time for Brookstone products typically takes five to seven business days after the items are received at...

Will I receive a refund or store credit for my return?

Brookstone usually allows for either a refund or store credit upon returns, but eligibility depends on item condition, purchase...

Do I need a receipt to return an item?

Brookstone typically requires a receipt or proof of purchase to process returns. However, returns without a receipt may still...

Can I track the status of my return?

Brookstone allows customers to track return statuses based on their return policy at purchase time. Typically, tracking can be...

We look to the Brookstone issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.

Brookstone issues reported to GetHuman

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