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Can I return an item purchased online in-store?

Asked 2 years ago
Yes, Brookstone generally allows customers to return items purchased online at their physical store locations. This makes it convenient for customers who prefer to handle returns in person rather than shipping the items back. However, it is important for customers to have their order confirmation or receipt with them when making the return, as this will help facilitate the process. Keep in mind that there may be specific return policies regarding conditions of the item or the time frame in which returns can be made, so it is wise to check the current return policy on the Brookstone website for the most accurate and detailed information. This way, customers can ensure they meet all necessary requirements for a smooth return experience.
Answered Jul 28th 2025

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