What if my item arrives damaged or defective?

If your item arrives damaged or defective, we have you covered. At Brookstone, we strive to deliver the highest quality products, but in the rare case that something goes wrong, we offer a hassle-free solution. Simply contact our customer support team within 14 days of receiving your order, and we will promptly assist you in resolving the issue. We may request additional information or photos to assess the damage or defect. Depending on the product and its availability, we will either arrange a return and send you a replacement item or issue a refund. Our aim is to ensure your satisfaction, so you can trust that we will quickly address any problems with your purchase.