Do I need the original packaging to make a return?

Yes, having the original packaging is required to make a return at Brookstone. We understand that sometimes items may not meet expectations, and we want to ensure the best return experience for our customers. The original packaging helps protect the item during transportation and enables us to resell it as brand new. It also helps validate the authenticity and condition of the product. If you no longer have the original packaging, please contact our customer service team for further assistance, as they may be able to provide alternative solutions. However, having the original packaging will make the return process smoother and quicker.