Brookstone Customer Service

Phone Number & Contact Info

Brookstone's Best Phone Number

800-846-3000
Toll-free·Calls Customer Service·Most popular Brookstone number
Q:

How do I talk to a live human at Brookstone?

A:Calling this Brookstone number should go right to a real human being
Q:

Does Brookstone offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Thursday, and the most busy day is Monday.
Q:

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

Brookstone Customer Phone Numbers

Billing

866-576-7337
Toll-free · 24 hours, 7 days · Calling this Brookstone number should go right to a real human being ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Brookstone phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Brookstone number should go right to a real human being
In fact, much of this information on this page is superfluous because this Brookstone phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Brookstone operates the call center for this 800-846-3000 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 184 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Brookstone phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Brookstone staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Brookstone is Thursday. The most busy day to call is Monday. Again, this is based on a sample of 184 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Friday.

The best time to call Brookstone

In summation, the best day to call Brookstone is Thursday. In this case, it's a no-brainer. Thursday is not only the least busy day for calling this Brookstone number, but it is also the day with the shortest hold times.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Brookstone

If you have time to do a bit of reading before you call Brookstone, we recommend you read over some of our problem-specific articles.

What is Brookstone's return policy?

Brookstone's return policy ensures customer satisfaction. If you are not completely happy with your purchase, we offer a hassle-free return process. Within 30 days of purchase, you may return or exchange any item, provided it is in its original condition and packaging, accompanied by the receipt. For online purchases, contact our customer service team, who will guide you through the return process. Returns after 30 days or without a receipt may incur a restocking fee. Customized or personalized items, as well as clearance items, are non-returnable. Brookstone aims to provide exceptional service, and our return policy reflects our commitment to delivering the best possible shopping experience to our valued customers.

How Do I Return My Item to Brookstone?

Returning an item to Brookstone is pretty easy as long as you meet the requirements of their return policy. Just gather your materials, package the item securely and ship it back. Then, all you have to do is wait for your refund or replacement item.

Top Brookstone customer service problems

Click the link above to get answers to just about any Brookstone customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Brookstone Customer Service Contacts

There are of course other ways to contact Brookstone customer service besides the phone. Below we list the best ones, by medium.

Brookstone Customer Email Addresses

Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Brookstone will reply our your email.

Conclusion and closing notes

This is Brookstone's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Brookstone agent. This phone number is Brookstone's best phone number because 1,104 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-846-3000 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Brookstone first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email. In total, Brookstone has 2 phone numbers. It's not always clear what is the best way to talk to Brookstone representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Brookstone. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Brookstone. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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