A:Calling this Brookstone number should go right to a real human being.You can also use our free service that can talk to Brookstone for you and report back.
Q:
Does Brookstone offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Tuesday.
Q:
How long will I wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line.You can skip the hold time for free.
Toll-free · 24 hours, 7 days · Calling this Brookstone number should go right to a real human being · · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Brookstone below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Brookstone phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this Brookstone number should go right to a real human being
In fact, much of this information on this page is superfluous because this Brookstone phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
Brookstone operates the call center for this 800-846-3000 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 57 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Brookstone call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Brookstone phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Brookstone staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Brookstone is Sunday.The most busy day to call is Tuesday, which averages 650% more phone calls by comparison.Again, this is based on a sample of 57 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Wednesday.
In summation, the best day to call Brookstone is Monday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Brookstone staffs up on Monday to handle the higher call volume, and that makes it the best time to call.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why Customers Call Brookstone
If you have time to do a bit of reading before you call Brookstone, we recommend you read over some of our problem-specific articles.
Brookstone's return policy ensures customer satisfaction. If you are not completely happy with your purchase, we offer a hassle-free return process. Within 30 days of purchase, you may return or exchange any item, provided it is in its original condition and packaging, accompanied by the receipt. For online purchases, contact our customer service team, who will guide you through the return process. Returns after 30 days or without a receipt may incur a restocking fee. Customized or personalized items, as well as clearance items, are non-returnable. Brookstone aims to provide exceptional service, and our return policy reflects our commitment to delivering the best possible shopping experience to our valued customers.
Returning an item to Brookstone is pretty easy as long as you meet the requirements of their return policy. Just gather your materials, package the item securely and ship it back. Then, all you have to do is wait for your refund or replacement item.
Click the link above to get answers to just about any Brookstone customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
More Brookstone Customer Service Contacts
There are of course other ways to contact Brookstone customer service besides the phone. Below we list the best ones, by medium.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Brookstone will reply our your email.
Conclusion and closing notes
This is Brookstone's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Brookstone agent. This phone number is Brookstone's best phone number because 1,104 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-846-3000 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Brookstone first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email. In total, Brookstone has 2 phone numbers. It's not always clear what is the best way to talk to Brookstone representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Brookstone. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Brookstone. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.