How long do I have to return an item?

You have a 60-day window to return any item purchased from Brookstone. This policy applies to both online and in-store purchases. Requests for returns made within 30 days of purchase are eligible for a full refund, either as a store credit or a refund to the original payment method. Refunds requested after 30 days may be issued as a store credit. In addition, all returns must be accompanied by the original receipt and the item should be in its original condition, along with all accessories and packaging. The return process can be initiated both online or at any Brookstone store. However, certain items like personalized or custom-made products, as well as final sale merchandise, are not eligible for return. Please note that shipping and handling charges are non-refundable unless the return is due to a Brookstone error.