Can I exchange an item instead of returning it?

Yes, Brookstone allows customers to exchange items instead of returning them. If you are not satisfied with your purchase or received the wrong product, you can easily exchange it within their specified timeframe. To initiate an exchange, make sure to bring the item along with its original packaging, proof of purchase, and any additional accessories to a Brookstone store or contact their customer service team. The product should be in its original condition, unused, and with all tags attached. If the desired item is of equal value, an even exchange can be made. However, if there is a price difference, payment adjustments may apply. Brookstone's exchange policy is designed to ensure customer satisfaction and provide hassle-free solutions for any dissatisfaction or order discrepancies.