ALDI Stores Customer FAQ

The best way to exchange an item purchased from an ALDI store is to return to any physical location with your receipt, as much of the unused product as you have, and any packaging. If you are returning an ALDI-brand food product, you should get the "Twice as Nice" guarantee and receive both a refund and replacement product. If your item does not qualify, you can choose for an exchange without a refund. If you do not have a receipt, you will receive store credit, which you may then use to purchase a replacement item. If you encounter any problems in this process, contact Customer Service for help.

The best way to exchange an item purchased from an ALDI store is to return to any physical location with your receipt, as much of the unused product as you have, and any packaging. If you are returning an ALDI-brand food product, you should get the "Twice as Nice" guarantee and receive both a refund and replacement product. If your item does not qualify, you can choose for an exchange without a refund. If you do not have a receipt, you will receive store credit, which you may then use to purchase a replacement item. If you encounter any problems in this process, contact Customer Service for help.

ALDI offers home delivery through partnerships with select services. Customers can shop for groceries online through the ALDI website or app, select their items, and choose a delivery option at checkout. You’ll be prompted to select available delivery times, and your groceries will be delivered to your designated address. Availability may vary by location, so not all ALDI stores may offer home delivery.

There is a link to the most up-to-date contact information right here on this page that you are viewing.

Currently, ALDI does not allow online purchases with gift cards. Gift cards are intended for in-store shopping only. You can use your ALDI gift card for purchases at any ALDI store location.