How to Report an Issue with Aldi Delivery?
ALDI offers home grocery delivery service at the great majority of its US locations. If your ALDI grocery delivery is missing, or if it arrived with missing or incorrect items, you can probably find out what happened and get the problem fixed pretty easily. Talk to a DoorDash or Instacart customer service representative for assistance with missing deliveries. Talk to an ALDI customer service representative for help with incorrect deliveries.
If you ordered groceries from ALDI for delivery to your home and something went wrong with your order, don't worry. Most likely, it's a simple problem that can easily be taken care of. Read this article to learn more.
How ALDI Deliveries Work
When you use ALDI's grocery delivery service, a professional shopper will put your order together for you. Then, when the delivery time that you selected arrives, a DoorDash or Instacart driver will collect your order, send you a text message about your imminent delivery, and head out to your house.
If you aren't at home when your delivery arrives, the DoorDash or Instacart driver will just leave your grocery order at your door, unless it contains alcohol. Please note that you have to select the option for leaving your order unattended when you place it if you want this to happen.
If your delivery driver can't leave your groceries unattended, they will attempt to get hold of you and reschedule your delivery. If they can't contact you, they will most likely cancel your order. You should get a refund within a few business days.
If your delivery has missing or incorrect items, you need to contact ALDI for help. If the problem is a missing delivery, you will need to contact DoorDash or Instacart first to find out what happened to it. You may also need to talk to someone at ALDI, as the problem may be that the delivery was never even started.
Contacting Instacart
If your delivery is missing, you haven't received any notifications, and your driver is from Instacart, get help from an Instacart representative. You can find one on the help forum or use the phone.
Contacting DoorDash
If your delivery is missing and your driver is from DoorDash, get help from a DoorDash representative. You can use the chat feature, email, or phone.
Contacting ALDI
If your problem is one or more missing or incorrect items, or if the delivery company couldn't help you, talk to someone at ALDI for help. You can speak to one over the phone, or by help forum, email, or chat.
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