What Should I Do When Aldi Delivery by Usps Is Missing?

ALDI has a home delivery service at most of its locations. If your ALDI delivery is missing, check for texts and Instacart or DoorDash notifications because ALDI does not use the USPS to make its deliveries. If you can't reach the driver for some reason, reach out to an Instacart or DoorDash agent for help. You might also need to talk to someone from ALDI.

Christian Allen is the editor / author responsible for this content.
Jul 13, 2023

ALDI's handy grocery delivery service is available at just about all of its locations. If you ordered a grocery home delivery and it never arrived, you may be thinking about contacting the post office to find out what went wrong. Before you do that, you really ought to read this article.

ALDI and the USPS

Contacting the US Postal Service to find out about your ALDI delivery would be a bad idea because ALDI does not use the USPS to deliver groceries. Instead, it contracts with Instacart and DoorDash to provide delivery services.

How ALDI Deliveries Work

When you order groceries from ALDI online, you can choose from multiple delivery windows — some on the same day and others set days in the future. The Instacart or DoorDash driver will send you a text when they head out with your groceries.

If, despite all this, you can't be home at the delivery time, the driver will leave your order on the porch or doorstep, as long as you selected that option when placing the order. Unless your order includes some kind of alcohol, in which case the driver won't leave your order unattended. If the driver can't leave your order for you, they will try to contact you and reschedule. If they can't reach you, they may cancel your order and refund your money.

Look for Notifications From Your Delivery Driver

A late delivery could be the result of traffic problems or the driver being unable to locate your home. So, before you do anything else, look for texts from your delivery driver. Look for Instacart or DoorDash notifications, whichever one is handling your delivery. If you don't have any notifications, make sure they are turned on.

Contacting Instacart

If Instacart is the company making your delivery and you haven't received any messages from the delivery driver, contact an Instacart representative for help. You can do so over the phone or on the help forum.

Contacting DoorDash

If your delivery driver is from DoorDash, contact a DoorDash representative to ask your questions. You do that by phone, chat, or email.

Contacting ALDI

If the delivery company can't figure out what's going on, contact an ALDI representative to find out if the problem happened even before the delivery was made. Use the phone, help forum, chat, or email.

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
What Should I Do When Aldi Delivery by Usps Is Missing?

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