AliExpress Customer FAQ

To ensure your orders are sent to your PO Box, double-check that you've entered the correct address in your AliExpress account, including the PO Box number and any required postal codes. If your order has been marked as undeliverable, it may be due to shipping restrictions or an error in the address. You may need to contact the seller to see if they can assist you in reshipping your order to the correct address.

We recommend that you initiate a return or dispute process through AliExpress to resolve the issue with the defective insulin pen. Make sure to provide any necessary evidence, such as photos, to support your claim. You can find return instructions in your order details.

We recommend that you initiate a return or request a refund through the AliExpress platform. You can find the order in your account, select the option for returns, and follow the instructions provided. Make sure to upload any photos that clearly show the damage to support your claim. Additionally, you can leave feedback for the seller about your experience.

To change your delivery address on AliExpress, go to "My AliExpress," then click on "Address Book." Here, you can edit your existing address or add a new one. Ensure that the new address format is correct and meets the required standards. If your street address is still not accepted, verify that it doesn't contain any special characters and is spelled correctly. Make sure to save your changes before completing any orders.

If you received the wrong package, you should first check your order details and ensure that the tracking information matches your order. Then, you can initiate a dispute or request a refund through your AliExpress account. Provide any necessary evidence, such as photos of the delivered package and its contents. It's important to act quickly, as there are time limits for disputes. Follow the procedures indicated in the AliExpress resolution center to resolve the issue.