AliExpress Customer FAQ

Yes, it is possible to cancel an order on AliExpress, but certain conditions apply. If the order has not yet been processed or shipped by the seller, a buyer may be able to cancel it directly through their AliExpress account. To do this, a buyer would typically need to navigate to the order details page and look for the cancellation option. It is important for the buyer to act swiftly, as once the order has been shipped, cancellation may no longer be possible. If the order has already been shipped, the buyer would need to initiate a return request instead, as cancellation in that case is not feasible. The return process can vary based on the seller's policies and the specific circumstances surrounding the order. For more detailed instructions, it is advisable to refer to AliExpress’s current webpage or help section, as they provide specific guidelines and policies regarding order cancellations.

Delivery times can vary based on several factors, including the seller’s processing time, shipping method, and destination. International shipping can also experience delays due to customs clearance. If your order has not arrived within the estimated delivery timeframe, we recommend checking the order status for updates or potential tracking information.

There is a link to the most up-to-date contact information right here on this page that you are viewing.

To ensure your orders are sent to your PO Box, double-check that you've entered the correct address in your AliExpress account, including the PO Box number and any required postal codes. If your order has been marked as undeliverable, it may be due to shipping restrictions or an error in the address. You may need to contact the seller to see if they can assist you in reshipping your order to the correct address.

We recommend that you initiate a return or dispute process through AliExpress to resolve the issue with the defective insulin pen. Make sure to provide any necessary evidence, such as photos, to support your claim. You can find return instructions in your order details.