AliExpress Customer FAQ

To get a refund for your order on AliExpress, you need to initiate a return or file a dispute. Go to your account, find the order in question, and choose the option to request a refund. Follow the instructions provided, including any necessary information about the reason for the return. Make sure to do this within the buyer protection time frame. After submitting your refund request, wait for the seller's response or AliExpress's mediation if needed.

To reactivate a frozen account, typically, you will need to follow the instructions provided by AliExpress in their notification regarding your account status. Often, this may involve verifying your identity or updating information. Ensure that all required information is submitted accurately to expedite the reactivation process.

Unfortunately, shipping delays can occur for various reasons. We recommend checking the tracking information for your order to see if there are any updates on its status. If it still shows no movement, you may want to initiate a dispute or contact the seller directly for further assistance.

To return items on AliExpress, you should go to your order details and select the option to return the items. Follow the prompts to initiate your return request. Make sure to check the return policy for any specific requirements or timelines.

If your tracking information indicates that the item has been delivered but you haven't received it, we recommend checking with your neighbors or household members to see if the package was received by someone else. Additionally, contact your local postal service for assistance, as they may have more information about the delivery. If the issue persists, you can initiate a dispute through your AliExpress account for further resolution.