AliExpress Customer FAQ

If you received the wrong package, you should first check your order details and ensure that the tracking information matches your order. Then, you can initiate a dispute or request a refund through your AliExpress account. Provide any necessary evidence, such as photos of the delivered package and its contents. It's important to act quickly, as there are time limits for disputes. Follow the procedures indicated in the AliExpress resolution center to resolve the issue.

To track your order, please check the tracking information provided in your AliExpress account. You can view the status of your order, including shipping updates, directly through the order details section.

We understand your concern about the charge on your account. For refunds, please check your order details on AliExpress and ensure that you've followed the proper return or dispute processes. If you're unable to resolve the issue, there is a link to the most up-to-date contact information on this page for further assistance.

To delete your account in the AliExpress Selling Center, log in to your account, go to the account settings or profile section, and look for the account deletion option. Follow the prompts to complete the process. Keep in mind that once deleted, your account and all related data may be permanently removed and cannot be recovered.

Delivery methods can vary depending on the seller and your location. Typically, packages shipped from AliExpress may use various carriers, including local postal services or courier companies. You can check the tracking information provided in your order details to see which carrier is handling your package.