The question we are asked most often is about how to talk to AliExpress customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
I have an impending order with Everi, due to post code discrepancies, my order is on hold and I was asked to contact you to rectify it before they can deliver my order please
There is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Jun 30, 2026 12:18 PM
How do I get my orders sent to My PO Box 851. It said it was undeliverable.
To ensure your orders are sent to your PO Box, double-check that you've entered the correct address in your AliExpress account, including the PO Box number and any required postal codes. If your order has been marked as undeliverable, it may be due to shipping restrictions or an error in the address. You may need to contact the seller to see if they can assist you in reshipping your order to the correct address.
Asked Jun 3, 2026 2:57 PM
I received an insulin pen today, but it is defective; the pressure plate that is supposed to push the liquid out is loose, it has no counter-pressure.
We recommend that you initiate a return or dispute process through AliExpress to resolve the issue with the defective insulin pen. Make sure to provide any necessary evidence, such as photos, to support your claim. You can find return instructions in your order details.
Asked May 20, 2026 4:12 PM
I received the insulin pen end storage case today, but the storage case is crooked and damaged. What can I do?
Sincerely,
Shirley Kettmann
We recommend that you initiate a return or request a refund through the AliExpress platform. You can find the order in your account, select the option for returns, and follow the instructions provided. Make sure to upload any photos that clearly show the damage to support your claim. Additionally, you can leave feedback for the seller about your experience.
Asked May 20, 2026 10:16 AM
I'm trying to change my delivery address from my P.O.Box to my street address, but your system won't accept my address. How do I change my address?
To change your delivery address on AliExpress, go to "My AliExpress," then click on "Address Book." Here, you can edit your existing address or add a new one. Ensure that the new address format is correct and meets the required standards. If your street address is still not accepted, verify that it doesn't contain any special characters and is spelled correctly. Make sure to save your changes before completing any orders.
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