The question we are asked most often is about how to talk to AliExpress customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
If your parcel was sent and delivered to the wrong address, contact the seller immediately through AliExpress to resolve the issue. You may need to provide proof, such as the tracking information and any communication with the courier, to help facilitate the process.
Asked Jul 23, 2024 3:59 PM
My order confirmation page not opening
Try refreshing the page or clearing your browser's cache. If the issue persists, check if there are any site outages or try accessing the page from a different device or browser.
Asked Jul 19, 2024 11:10 AM
I am unablr to log into my account, I have tried resetting my password but still cant log in
If you are unable to log into your AliExpress account even after resetting your password, it may be due to a technical issue or an account lock. Ensure you are entering the correct email and password. Clear your browser cache and cookies, or try a different browser. If these steps don’t work, you can find the most up-to-date contact information for further assistance right here on this page.
Asked Jul 18, 2024 10:33 PM
How long does it take to receive a refund from AliExpress?
Refunds from AliExpress typically take 3 to 20 business days to process, depending on the original payment method used.
Asked Jul 14, 2024 11:13 PM
I returned an item that was half missing and I still haven’t received my refund
Refunds generally take a few business days to process after the return is confirmed. If you haven't received your refund, check the status of your return and ensure it meets AliExpress' return policy criteria. If the issue persists, refer to the contact information on this page to get further assistance.