AliExpress Customer FAQ

If you returned an item and haven't received your refund, make sure to check the return tracking to confirm it was delivered to the seller. Refunds can take time to process, typically up to 15 days after the seller receives the returned item. If it's been longer, you may need to escalate the issue through the AliExpress Resolution Center. Ensure you have all relevant order and tracking information ready for any follow-ups.

Refund times can vary based on several factors, such as the payment method and the specific circumstances of the return. Typically, refunds are processed within a few business days after the seller approves the return. However, it may take additional time for the funds to appear in your account. We recommend checking your order details for more specific information regarding your case.

There is a link to the most up-to-date contact information right here on this page that you are viewing.

If you did not receive your order and would like a refund, you can open a dispute through the AliExpress order details page. Ensure you provide all necessary information and evidence regarding your case. Follow the steps outlined for submitting a dispute, and the seller or AliExpress will review your request and assist you further.

If you see charges for two items on your order list, it’s likely they are for separate purchases or shipments. Check the details of your order, including individual item prices, shipping costs, and any applicable taxes. If the charges are not consistent with your order, consider checking your payment method statements for any pending transactions or authorizations. If you still have concerns, refer to the most up-to-date contact information linked on this page for further assistance.