AliExpress Customer Service

Phone Number & Contact Info

No customer service phone number
Despite not having a phone number, there is a way to access AliExpress customer support.

How do I contact AliExpress customer service?

A:AliExpress does not have a customer service phone number, but you can contact them through live chat or their website.
Some customers prefer live chat even to a phone call.

Does AliExpress offer 24 hour customer service?

A:Not by phone. But you can contact AliExpress 24/7 using other methods. Below is a list of customer service channels and hours.

How to contact AliExpress Customer Service

There are other ways to contact AliExpress customer service besides the phone. Below we list them by medium, from most to least popular.

AliExpress Customer Service Live Chat - Customer Service
Click "Chat Now"
Mon-Fri 9am-5pm EST
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, AliExpress provides this option.

Customer Help Desk / Web Support - Customer Service
Use this link to submit your issue to them online
24 hours, 7 days
As a last, sometimes only, resort- AliExpress customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team. Since this rarely leads to a real-time conversation, GetHuman does not recommend this unless it's the only way.

How should I prepare for my conversation with AliExpress?

If you have time to do a bit of reading and research, we recommend you read over some of our problem-specific articles. Whatever issue you are having with AliExpress, we are likely to have an answer and tips to help you get it resolved. Here are some popular problems with brief answers. For details and to ask followup questions live, click on the question.

How do I recover my account access to AliExpress?

If you are locked out of your AliExpress account don't worry. This guide will show you exactly what you need to do to recover your account.

Is it safe to shop on AliExpress?

Yes, shopping on AliExpress is generally safe. As one of the largest global online retail platforms, AliExpress takes various measures to ensure a secure shopping experience. Firstly, they use encryption technology to protect customers' personal and payment information. Secondly, AliExpress has a robust buyer protection policy which safeguards customers against fraudulent transactions, ensuring that they receive the products as described or get a full refund. Additionally, AliExpress provides ratings and reviews for sellers, allowing buyers to make informed decisions based on the experiences of previous customers. However, it is important for shoppers to exercise caution, read product descriptions and reviews thoroughly, and choose reputable sellers. By following these guidelines, customers can have a safe and satisfying shopping experience on AliExpress.

What is Buyer Protection on AliExpress?

Buyer Protection on AliExpress is a service provided to safeguard customers' interests during online shopping. It assures customers of a secure and reliable shopping experience. When customers make a purchase and complete the payment, they become eligible for Buyer Protection. Under this policy, customers are guaranteed a full refund if they do not receive the ordered item within the specified delivery time, or if the item received is significantly different from its description. Additionally, Buyer Protection covers returns and refunds for items that are damaged, defective, or not as described. It allows customers to open a dispute, communicate with the seller, and seek resolution. AliExpress acts as a mediator in case of disputes, protecting customers' rights and providing a fair and transparent process. Overall, Buyer Protection ensures that customers are confident in their purchases and have the necessary support to resolve any potential issues.

Top AliExpress customer problems and solutions

Click the link above to get answers to just about any AliExpress customer service question, including step by step guides for the most complex issues. Or click below to detail your problem and we will get you answers instantly.

Conclusion and closing notes

You came here to see AliExpress's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a AliExpress agent. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact AliExpress anyways and help you with your issue. Over the last 18 months, 14,682 customers like you have come in search of a phone number for AliExpress and helped us confirm they don't have one. Common reasons that people try to call AliExpress customer support department include Missing Order, Problem With a Seller, Refund a Charge, Track a Package, Return an Order and other customer service issues. Rather than trying to call AliExpress first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via web or chat. Unfortunately, right now AliExpress doesn't have any phone numbers. It's not always clear what is the best way to talk to AliExpress representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

How GetHuman Helps If AliExpress Had a Phone Number

GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for AliExpress, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from AliExpress customers like yourself.

GetHuman does not provide call center services or customer support operations for AliExpress. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like AliExpress. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Compare AliExpress Customer Service

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