How do I recover my account access to AliExpress?

Introduction

It can be frustrating when you try to log in to your AliExpress account and can't, such as if you forgot your log-in credentials. Taking steps to recover your password may allow you to regain access to your account. The following can help you get started with the process right from your phone's internet browser.

Search for the AliExpress Help Center

Do an internet search for "AliExpress Help Center."

Go to the Help Center

Click on the AliExpress "Help Center" link. Doing so will take you to the AliExpress Help Center.

Locate the Relevant Line

Since you're having difficulty accessing your AliExpress account, look for the "Account management" line. It's between "Refunds" and "Ordering & payment" and has a right-pointing arrow to its right.

Open the Sub-Menu

Click on "Account management," which will open a sub-menu below it and cause the right-pointing arrow to point downward.

Locate the Sign-in Line

Since you're experiencing a problem getting into your AliExpress account, look for the "Registration & Sign in" line. It should be directly below the "Account management" header and above "Account setting."

Open a Second Sub-Menu

Click on "Registration & Sign in," which will open another sub-menu.

Go to the "Reset your password" Page

There are two links within the "Registration & Sign in" section: "I forgot my password. How can I reset it?" and "I cannot sign in/login my account." Since you need to reset your password, click on the first link. Doing so will take you to the Help Center "Reset your password" page.

Find the Link

Look for the line at the top of the page that says "If you can not sign in your account because of forgoting password, click here to reset password." The word "here" should be a blue link. Click on it when you find it, which will take you to another AliExpress "Reset your password" page.

Decide How You Want to Get Back In to Your Account

To start the process of resetting your password, you can enter either your email/member ID or your phone number. Click on the bubble to the left of the one that you prefer to use.

Enter the Information

Click on the horizontal box and fill in either your email, member ID, or phone number.

Begin the Process

Once you fill in the information, click the red-and-white "Continue" button to begin the process.

Reset Your Password

Continue through the process to reset your AliExpress password.

Test the Change

Once you believe that you've reset your password, try to sign into your AliExpress account to verify that the change took effect.

Conclusion

If you weren't able to regain access to your AliExpress account, reach out to a customer service representative. They can look into the issue and determine the best resolution.