How do I return an item to AliExpress?
In a nutshell: AliExpress provides a way to return purchases, either through their Free Return service or the seller's return policy. For those using Free Return, follow these steps: open the dispute, select "Refund and Return Items," choose a reason for return, and enter the refund amount. Wait up to two days for the seller's response. If no response, AliExpress will resolve the dispute. Once approved, download and print the return label, attach it to the package, and ship it within 15 days. After processing, the refund will be issued. If the seller doesn't offer the Free Return service, contact them directly. For any questions, contact AliExpress customer service through the help forum or chat feature.
Introduction
AliExpress offers a convenient way to buy things online, but, like any online sales service, sometimes what you get isn’t quite what you were expecting. If that has happened to you, you are probably wondering how to return your purchase to AliExpress. That can vary somewhat. Many of the sellers there use AliExpress’s Free Return service. However, some of them have their own return policies. If your purchase’s seller does use the Free Return service, you have 15 days after the delivery date to return your purchase free of charge. To make this return, follow these instructions:
Locate the purchase you want to return in your order history.
Select "Open Dispute."
Check the “Refund and Return Items” option under the “Your Proposal” header. Select a reason for making the return from the Dispute Reason menu. Enter the amount of money you want refunded in the text field provided. Provide some more details on the reason for your return in the text field at the bottom of the form.
Wait up to two days. The seller will have that long to respond to your request. Once they have, and your return request is verified, you can start the process of working something out with the seller. If you are unable to come to an agreement, then AliExpress will resolve the dispute itself. If the seller does not respond within the two-day period, AliExpress will summarily resolve the request in your favor.
Once you have received word that your refund request was approved, go to the Dispute Details page. Click on the “Get a Free Return Label” button. Download it and print it out.
Pack up your purchase and make sure that it is secure enough to survive transport undamaged.
Attach the return label you printed out.
Bring the package to any of the return points designated on your label and ship it back to AliExpress. Remember, you must do this within 15 days of the date your purchase was delivered to you. If you do not, the dispute will be closed, and you will have no way of getting your money back for the purchase in the future.
Conclusion
Once your return has been received and processed, your refund will be issued, although it may take some more time to reach your bank. If your seller does not offer the Free Return service, you will need to contact them directly to ask how to make a return.
If you have any questions about your return, or about AliExpress’ return policy in general, you can contact an AliExpress customer service agent and ask them. You can reach one on the company’s help forum or use the chat feature. There is no customer service phone line.
Further questions?
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