How do I get a refund from AliExpress?

In a nutshell: AliExpress customers may need to request refunds for various reasons such as defective items, late delivery, or poor service. Communicating with the seller directly is the best way to initiate a refund request. It is important to open only one dispute per order, agree with the seller for a refund, and follow AliExpress's messaging rules. To start the refund request, customers should visit their account, click on My Orders, select the specific order, and open a refund dispute. They should send a short but detailed message to the seller explaining the reason for the refund request. It is important to consider AliExpress's business hours and follow their messaging rules to increase the chances of getting a quick refund. If the communication with the seller is difficult, customers can seek assistance through the online help desk or use the live chat feature for real-time responses.

Jeff Whelpley is the editor / author responsible for this content.
Oct 26, 2023


Some AliExpress customers are satisfied with their purchases and even express it in their reviews. However, other customers may choose to get refunds for issues such as defective items, late or non-delivery or poor service. While AliExpress works to prevent conflict between sellers and customers, not all transactions are successful.

Communicating with a seller directly is the best option to get a refund for a specific purchase. However, you must open only one dispute per order, have an agreement with the seller to give you a refund and ensure you’re allowed to send messages.

What You'll Need

You can get a refund quickly by following the list below to start a request. However, if you send another message before you receive a response, the seller may flag you for spam or report you for suspicious activity. Therefore, ensure your inquiry is short but detailed, explaining your reason for contact and why you want a refund.

Visit AliExpress and sign in to your account.

After you click My Orders, you will see your order history and the option to request a refund. You can also access your dashboard by clicking Orders on the user profile menu located on the top-right sidebar.

How do I get a refund from AliExpress? (Step 1)

Open a refund dispute.

Click a specific order to start your refund request by contacting the seller. Or type the order ID, product name or the seller’s store title to see the order.

How do I get a refund from AliExpress? (Step 2)

Go to the message center.

Consider sending only one message and waiting for a response from the seller. If you escalate your request before communication starts, you may receive a warning, which can lead to an account suspension.

How do I get a refund from AliExpress? (Step 3)

Type your message.

Detail your refund request and any issues you’re experiencing with a specific product. You can also view the length of your messages or your communication history with a specific seller.

How do I get a refund from AliExpress? (Step 4)

Send your message to the seller.

You must consider AliExpress’s business hours and your time zone, especially if you live in a different country, to send your request when a seller is likely active on the platform. While the most active sellers usually spend hours communicating and managing their products online, they may need the time to assess your request and ignore or acknowledge your message. Therefore, consider following the platform’s terms about the messaging feature and what precautions you must take to avoid violating the rules.


The more detailed you are in your refund request, the higher the chance you have of getting your money back quickly. Since AliExpress allows its customers up to 15 days after a completed order to get a refund, you must contact the seller while the option is still valid. However, some customers may experience difficulty communicating with the seller and need customer service assistance.

Use the online help desk to interact with a representative or other customers. Another effective method is live chat, which allows you to submit a quick message for a real-time response.

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Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
How do I get a refund from AliExpress?

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