Epic Games Customer FAQ

If you have been banned from Fortnite, it typically means that your account has violated the game's Terms of Service. Bans can result from various actions, such as cheating or inappropriate behavior. To resolve this, you may need to review any communications from Epic Games regarding the ban. If you believe the ban was a mistake, you can appeal through the appropriate channels. There is a link to the most up-to-date contact information right here on this page for further assistance.

The gift option for the Battle Pass in Fortnite may not be available due to various reasons, such as account restrictions or the gifting feature being disabled for that item. Ensure that both you and your friend meet the requirements for gifting, such as having an Epic Games account in good standing and being friends for at least 48 hours. If the issue persists, it might not be possible to gift the Battle Pass at this time.

Hmm, it sounds like there may have been a mix-up with the account information. Here are a few reasons this may be happening: 1. If you previously shared your Epic Games account with someone else, they may have changed the account name. 2. If your account was compromised and someone else has gained access to it, they may have changed the account name. We recommend you to change your password immediately and enable two-factor authentication (2FA) to increase the security of your account. It's also a good idea to contact Epic Games customer support to help you investigate the issue. They'll ask you to verify your identity and assist you in resolving the problem if possible.

If you don't know the email used for your Epic Games account on your Nintendo Switch, you can't retrieve it directly. You can, however, try checking the emails of potential accounts for any related correspondence from Epic Games. If you've linked your Nintendo account with Epic Games, then the email address for your Epic Games account will most likely be the same as the one used for your Nintendo account. It's essential to remember that you must have access to your registered email in order to manage and ensure the security of your Epic Games account.

Your Epic Games profile name and your in-game name can sometimes show as different if they haven't been synced up. When creating an Epic Games account, you're asked to choose a display name. This is the name that other users see when you play Epic Games' games. However, individual games may have separate profiles. For example, in Fortnite, you have an Epic Games name, but also an in-game Fortnite name which could be different. If your in-game name differs from your Epic Games name and you'd prefer them to be the same, you should look into the specific game's settings for adjusting your display name.