How do I recover my Epic Games (Fortnite) account?
In a nutshell: If you're having trouble accessing your Fortnite account, there are steps you can take to recover it. Start by going to the Epic Games Home Page and opening the menu to click on "Support." From there, navigate
Introduction
You may be concerned if you can't properly access your Fortnite account. Don’t worry. There are steps you can take to try to recover your account and get back to playing.
What You'll Need
Cell phone
Go to the Epic Games Home Page
Visit the home page of Epic Games.
Open the Menu
Find the menu by going to the upper right corner of the website and clicking the three horizontal lines. This will open a menu consisting of two items: "Support" and "Distribute."
Click on "Support"
Click on "Support." Doing so will take you to the player support page.
Click on Accounts
Scroll until you spot the "Accounts" section and click on it. Doing so will bring you to a second "Accounts" section. Click on "Accounts."
Find the "Recover your account" Section
You'll now be in the self-service "Account" section. Locate "Recover your account" and click on it.
Read the Information About Recovering Your Account
You'll now be on the page that says, "How can I recover access to my Epic account." Read the information on this page.
Try the Suggestions
Try the suggestions on the "How can I recover access to my Epic account" page to see if they help with your problem. If not, move onto the next step.
Reach Out to Epic Games Customer Support
If you weren't able to resolve the issue on your own and recover your Fortnite account, consider reaching out to Epic Games customer service to see if they can provide further assistance. Should you decide to message them, make sure you tell them in the initial message what actions you took to recover your account.
Conclusion
As upsetting as the situation is, don't panic if you can't recover your Fortnite account. Try the recommend steps, and if they don't work, you can always contact Epic Games to see if they can help you find a resolution.
Further questions?
Solutions to similar problems
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