Does Aldi Pay for Shipping on Returns or Exchanges?
In the US, ALDI partners with InstaCart for online grocery delivery. If your InstaCart order was not satisfactory, begin the resolution process with InstaCart. If InstaCart cannot resolve the issue, contact ALDI customer service. You may also return an unsatisfactory product to any local ALDI store, even if you didn't purchase the item there originally. If you are a UK-based customer, contact customer service for a shipping label to return a defective SpecialBuy via the Royal Mail.
If you purchased a product from an ALDI store, or the online storefront, and you were disappointed in the product, you may wish to return or exchange the item. You have several options to do this. Be advised that for best results, you should have your receipt or proof of purchase, any unused portion of the product, and as much of the original packaging as possible.
In-Store Return
You may return your unsatisfactory item to any ALDI store, even if it's not the store you originally purchased the item from (which includes InstaCart orders). You may ask to speak with a manager, or any cashier out on the floor, in order to get a return.
If you do not have a receipt or proof of purchase, you will receive a gift card loaded with store credit equal to the retail value of your item.
Online Orders
ALDI partners with InstaCart for online orders and delivery. If some portion of your ALDI order placed via InstaCart was unsatisfactory, and you either cannot or do not wish to visit the ALDI store in-person, contact InstaCart Customer Service to begin the resolution process.
If, for some reason, you cannot resolve the issue with InstaCart, you should contact ALDI's Customer Service Help Desk. Include a brief description of the problem, along with any photos or screenshots you can share. A representative usually responds within three hours.
ALDI may be able to refund some or all of your order. You will rarely be asked to mail anything back purchased through InstaCart. Speak with your customer service representative in order to obtain a shipping label if necessary.
UK Orders
If you are a United Kingdom-based customer and wish to return a SpecialBuy, you have several options. As with US stores, you may return any unsatisfactory item to your local ALDI store, complete with proof of purchase and any packaging.
You may also return certain products via Royal Mail or another delivery service. To do so, complete a returns form through the UK ALDI portal. This should also provide you with a shipping label, at no cost to you. Package up your item, affix the proper label, and drop the package off at your local Royal Mail office. Note that this procedure only applies to items weighing less than 15 kilograms. If your package weighs more, contact customer service to arrange for pickup.
Further questions?
Solutions to similar problems
Why does GetHuman Write How-to Guides for ALDI Stores Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like ALDI Stores in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our Does Aldi Pay for Shipping on Returns or Exchanges? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.