A:Press 1, then say "other options", then press 0 twice.Our free phone can also navigate phone menus to get a live human at Wells Fargo for you.
Q:
Does Wells Fargo offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Thursday.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes and 40 seconds.The longest hold times are on Saturday, and the shortest are on Tuesday.You can skip the hold time for free.
Toll-free · 24 hours, 7 days · Say "Other Options", then "Customer Service" until transferred · To get started, say "My voice is my password, please verify me." · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · Mon-Sat 11am-7pm, Sun 9am-10pm EST · Press 0 at each prompt. For Small Business Clients. · To get started, say "My voice is my password, please verify me." · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · Press 1, then say "other options", then press 0 twice · To get started, say "My voice is my password, please verify me." · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · Mon-Fri 8am-5pm CST · Sales line for Wells Fargo Advantage Funds · All Spring Global - To access your account online, press 1. To use our automated system, press 2. For tax-related or year-end entry statements, press 3. For recent account inactivity notice you received, press 4. For recent mailings regarding shareholder accounts, press 5. For all other inquiries, press 6. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · Press 0# at the menu options (got that from this site, not sure if it helped), then when asked to enter account number, do nothing. After 4 or so times it forwards you to a human · To get started, say your card number or enter it followed by pound. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · Direct to a human · Claims Assistant Center - To get started, say "My voice is my password, please verify me." · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Wells Fargo below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Wells Fargo phone number to document the phone system.
Here is how our research team describes the way the Wells Fargo phone system greets you: To get started, say "My voice is my password, please verify me."
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1, then say "other options", then press 0 twice
Below are some clips we've found from Wells Fargo's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome.
This call may be monitored or recorded.
For account access or questions, say your account or card number or enter it followed by pound.
For anything else, say other options.
Just to confirm, I heard four four Is that your full account number?"
Excerpt from a call with Wells Fargo
Wednesday, January 3, 2024 6:19 PM
They may ask your reason for calling (instead of a menu)
"I'll connect you to a banker. But first, please use the short phrase to describe what you're calling about."
Excerpt from a call with Wells Fargo
Tuesday, April 2, 2024 3:14 PM
They may ask you to enter information with the dial pad
"Welcome to Wells Fargo.
This call may be monitored or recorded.
For account access or questions, say your account or card number or enter it followed by pound.
For anything else, say other options.
For account access, say your account or card number one digit at a time or enter it followed by pound.
You can also say other options or press one.
I'm having trouble.
So let's try using just your telephone keypad. To say your answers again, press star seven at any time.
For account acts access or questions, enter the account or card number you're calling about followed by pound."
Excerpt from a call with Wells Fargo
Friday, October 18, 2024 12:21 AM
They may ask you to say or enter information
"Welcome to Wells Fargo.
This call may be monitored or recorded.
I recognize the number you're calling from.
Please say or enter the last four digits of your Social Security number."
Excerpt from a call with Wells Fargo
Thursday, August 1, 2024 6:57 PM
The first phone menu
"Welcome to Wells Fargo.
This call may be monitored or recorded.
For account access or questions, say your account or card number or enter it followed by pound.
For anything else, say other options.
Alright. Other options.
Otherwise, to access your account, enter or say the account or card number you're calling about.
Sorry. To open a new account, press one or say open a new account.
To locate a branch or ATM, press two or say find a branch."
Excerpt from a call with Wells Fargo
Saturday, July 6, 2024 7:31 PM
What are the hours and when should I call?
Wells Fargo operates the call center for this 800-869-3557 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 3,272 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Wells Fargo call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Wells Fargo phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Wells Fargo staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Wells Fargo is Sunday.The most busy day to call is Thursday, which averages 109% more phone calls by comparison.Again, this is based on a sample of 3,272 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Saturday, which is 158% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call Wells Fargo is Tuesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Wells Fargo staffs up on Tuesday to handle the higher call volume, and that makes it the best time to call.
Calling Wells Fargo is an interesting experience if you don't already have an account with them. I was interested in pursuing a small business loan with the financial institution, so it seemed logical to call them to find out more about my options. However, their customer service line is clearly set up to cater to people who already have accounts with them. This makes it rather frustrating to deal with them over the phone. It almost makes you want to find a physical branch and wait in line the old-fashioned way to get answers.
To be fair, there are probably many reasons why people end up calling Wells Fargo, from talking about loan opportunities to discussing their savings opportunities to reporting fraud. Banking institutions have a high customer service usage rate, I would bet, but that doesn't mean that you can't set up your customer service lines to be more user-friendly.
When I called, the virtual assistant immediately said, "Welcome to Wells Fargo," and followed up with a message for Spanish speakers. It then told me that the call may be monitored or recorded. The subsequent immediate request was, "To get started, say your card number or enter it followed by the pound sign." I wasn't sure what to do since I didn't have a card number, so I tried saying, "I don't have it."
The system did not seem to acknowledge that I said anything, but interestingly enough, then told me, "If you just don't have your credit card information handy, say 'I don't have it.'" Therefore, I once again told the virtual assistant that I didn't have it, only for it to reply, "I think you said you don't have your credit card number handy. Is that right?." It was like arguing with an echo, which got very frustrating.
After the second time, it seemed to acknowledge that I didn't have it but then launched into a description of where I could find it. This was of course, no help to me since I don't have an account. However, it offered to let me say "banker" to talk to someone. Unfortunately, it wasn't that simple because once I did, it asked me to use a short phrase to describe why I wanted to talk to a banker.
I said talk about a loan account, and then it led me directly to some upbeat music that I had to listen to for about five minutes. When I finally got through, someone was able to help me, but it was an odd process to get there.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
Why Customers Call Wells Fargo
If you have time to do a bit of reading before you call Wells Fargo, we recommend you read over some of our problem-specific articles.
Wells Fargo Automotive Finance is a division of Wells Fargo, one of the largest banks in the United States. It provides financing solutions for automotive loans to help customers purchase new or used vehicles. With a wide range of loan options available, Wells Fargo Automotive Finance offers competitive interest rates and flexible repayment terms. Customers can choose to finance their vehicles through dealerships or apply for an auto loan directly with Wells Fargo. The division also offers refinancing options for customers looking to lower their monthly payments or interest rates on existing auto loans. Wells Fargo Automotive Finance aims to make the car-buying process easier and more accessible for individuals and families.
Closing an account with Wells Fargo is a quick and easy process. Just remember that you will not be able to reopen the same account once it's closed. Wells Fargo has official procedure customers must follow to ensure they make the closure correctly. You will need to provide information about yourself and your account. You can contact Wells Fargo by phone, the internet or in person to close your account.
Click the link above to get answers to just about any Wells Fargo customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Wells Fargo, and their purpose. Are any of these similar to the reason you are trying to call?
Dispute multiple charges: "I see, like, they just charged me, like, three times, like, sixty one something in my account."
- From a call lasting 29m 50s , Nov 20, 2024 4:28 PM
Account balance inquiry: "I wanna know why is the two hundred coming from?"
- From a call lasting 20m 5s , Nov 19, 2024 1:55 AM
Closing account: "Hi Doug, I was trying to reach Wells Fargo customer service regarding closing my account."
- From a call lasting 6m 31s , Nov 18, 2024 10:37 PM
Information about why customers call Wells Fargo is extracted from issues that customers have reported to GetHuman.
Wells Fargo, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Wells Fargo Customer Service on Facebook / Messenger
Some customer service teams, like that of Wells Fargo, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
As a last, sometimes only, resort- Wells Fargo customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Wells Fargo's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Wells Fargo agent. This phone number is Wells Fargo's best phone number because 105,870 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-869-3557 include Account Access, Account Setup, Cancel Account, Overcharge on Account, Statement Request and other customer service issues. The Wells Fargo call center that you call into has employees from Arizona, Alabama, Utah, Maryland and is open 24 hours, 7 days according to customers. In total, Wells Fargo has 7 phone numbers. It's not always clear what is the best way to talk to Wells Fargo representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Wells Fargo. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Wells Fargo. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
