Wells Fargo Customer Service Issues

There is a fraudulent company associated with Wells Fargo Bank, N.A. that took down one site, Jasper Automotive LLC, but still has another website up and running. The company provided account information on their receipt, including the routing number [redacted]48, account number [redacted], and SWIFT code WFBIUS6S. They stole $[redacted] from me, and I never received the product. I have asked for proof of a refund several times but have not received it. My bank does not show any transactions from them. It might be wise to investigate this matter further.

I require assistance in accepting an offer from the government. There seem to be several offers at every bank location, but it appears there may be an error in your system or a need to restore it. Just because something is under an error does not necessarily make it invalid; it may simply be hidden. Please review the information in your systems under my name and proceed with transferring what you can immediately. It's crucial as people's lives are at stake. To those reading this, if necessary, consider upgrading your windows and checking mirrored systems if the information is not readily available. Kindly proceed with sending any available assistance promptly.

I have a Wells Fargo account. I had around $16 in my account when I went to purchase something for $9.82 at a store. The transaction got approved initially, but then the amount changed to $12 and some change, which I couldn't afford. I showed the store clerk my Wells Fargo app to prove the original amount. However, he insisted on the higher charge and mentioned it would be refunded later. This situation frustrated me as all I wanted was the item I initially bought for under $10 or a refund since I am low on funds.

I have lodged a dispute regarding a transaction on Cash App. I only intended to purchase $5 worth of Bitcoin but was charged $[redacted].70 from my Wells Fargo account without any notification. I did not authorize this $[redacted].70 transaction; my purchase was for $5 in Bitcoin. This unexpected deduction has impacted my ability to provide a Christmas for my children as COVID has negatively affected my business, preventing me from maintaining my equipment. I am eagerly awaiting disaster relief assistance. I possess screenshots proving my $5 Bitcoin purchase. It is crucial that I recover these funds promptly since my autopay has overdrafted my account, leaving me in urgent need of the refund. I have already removed my banking details from Cash App. Thank you.

I have been a Wells Fargo customer since [redacted]. My family has multiple accounts with the bank, including a mortgage, personal loan, and two checking accounts. Over the years, we have maintained excellent standing with timely payments. Unfortunately, my daughter has faced consistent issues with her account. Despite having significant funds, her transactions are frequently flagged as abnormal by Wells Fargo, causing disruptions to her purchases and travel plans. Despite her repeated calls to customer service, the problem persists. It is frustrating for her to have legitimate transactions blocked, especially with a specific vendor she frequently deals with. Ultimately, she has decided to move her funds to a different bank, and I support her decision. This experience has been disappointing and confusing, and it has tainted our trust in Wells Fargo's service.

Thank you for choosing Nissan in [redacted]. Unfortunately, I encountered issues submitting my application to the DMV using Form [redacted]. Please contact me at [redacted] for more information regarding a new account setup. Your account details will be secure with the bank. If you face any troubles with WellsTrader, rest assured you can resolve it easily by yourself. I believe a refinance alert might be necessary for mailing statements. To enhance your experience, consider adjusting your settings to a minimum of $[redacted],[redacted] after earning and creating a new application for customized services. Review your travel summaries, logos, and other details carefully. Make sure all loan originations are properly documented on the mobile app. Kindly visit WellsFargo.com for any additional assistance. Stay connected through digital and phone services, and explore the offerings within WellsTrader for better financial management. Thank you for considering these suggestions.

I recently received two identical letters at my home address (17 Cliff Drive, Mineral Wells, TX 76[redacted]). The letters mention account numbers XXXXXX-XXX4526 and XXXXXX-XXX5666, both from Wells Fargo, stating they will be closed due to a business decision. The reason behind this decision was vague. I don't have any accounts with Wells Fargo, so receiving these closure notices is puzzling and concerning. The letters warned of possible negative balances being reported to consumer reporting agencies, which I wish to avoid. I've tried to contact Wells Fargo multiple times without success. Hearing about an issue with accounts I don't have is troubling. I urge Wells Fargo to address this matter promptly to prevent any unnecessary confusion or impact on my financial standing. Thank you.

I am interested in opening an account. I currently reside in an assisted living facility. Please send me the necessary paperwork. I am looking to borrow $10,[redacted], but I'd like to start with a $[redacted] loan to demonstrate my good credit. As I gradually increase the loan amount, you will see my creditworthiness. I am planning to move to Ireland due to my medical condition. I have $8,[redacted] as a starter. I assure you that I will repay the loan and more. Trust and keeping promises are important to me. Thank you for your time and consideration. I look forward to hearing from you. - Ken K. Email: [redacted] Phone: [redacted] PS. I guarantee full repayment and hope you will give me a chance to prove myself. I aim to apply for a Wells Fargo credit card in the future.

I am experiencing difficulty accessing my Wells Fargo checking account as I use Zelle for my freelance business. On Wednesday the 12th, my account was blocked due to my email being hacked and used to send spam emails asking for money. A representative assured me it wasn't me behind the activity. Additionally, one of my clients disputed a payment through their bank, impacting my Zelle transactions. While the issue was resolved with your assistance the same day, I now find myself locked out once more. I need guidance on any required authorizations and I may consider changing freelance platforms or using a different bank account to prevent future incidents.

I recently received an email from Wells Fargo about unauthorized activity on my online banking account. I followed the instructions to contact them, but after several attempts, I am still unable to access my account or confirm the wire transfer I requested. It has been a frustrating experience dealing with long wait times and being disconnected while on hold. I am seeking assistance to release the wire transfer and restore my online banking access promptly. Your help in resolving this matter would be greatly appreciated. Thank you. - Stephen Loewenstein

I've reached out multiple times about the same issue, but it hasn't been resolved. Initially, my account was supposed to have no fee as long as I had a savings account, but it was set up incorrectly. Despite several calls, the problem persists. The fee was reduced to $25 instead of $35, but I'm still being charged. I can switch banks if needed, as the service has not been satisfactory. Even though the original agent was rude, I always valued your services until this problem arose at this particular branch.

I have been a customer of Wells Fargo for 32 years. During a period of disability, my payments went through Bank of America, resulting in an overdraft of $[redacted] in my Wells Fargo account. Despite them attempting to contact me through calls, I did not receive any messages. When I finally received an email about the account closure, I requested they deduct the overdraft amount from my upcoming direct deposit, which they did not authorize. Consequently, my first check was held. I am seeking to have my account reinstated and believe Wells Fargo should have processed the payment from my direct deposit as requested.

Dear Sir or Madam, I am a Canadian citizen currently in Russia, and on February 27th, [redacted], four individuals sent USD 40,[redacted] through a SWIFT money wire transfer from Russian SBERBANK to my Canadian CIBC account. However, the funds were held at Wells Fargo as a correspondent bank. The details are as follows: WELLS FARGO BANK, N.A NEWYORK INTERNATIONAL BRANCH [redacted] Park Avenue, Level A, NY [redacted], New York, NY [redacted] SWIFT: PNBPUS3NNYC I believe this issue arose due to sanctions on SBERBANK. I urgently need this money for tax payments in Canada and would appreciate assistance in completing the transfer to my CIBC account. The necessary information is provided in the transfer details. Regards, Mikhail Zamaratski

I had both a Wells Fargo checking and savings account. I occasionally received checks from a client named Nancy Dagnault, an elderly lady who had challenges going to the bank due to her age and arthritis. To assist her, I sometimes wrote the checks for her to sign. Recently, a check from Nancy faced an unexpected hold even though I had previously deposited similar checks without any issues. When contacted, Nancy confirmed she had indeed written the check. However, she now realizes there was a mistake and the check should have been honored. How can she rectify this situation and ensure the check is processed correctly to avoid any further inconvenience or account closure issues in the future?

Since [redacted], I have encountered numerous discrepancies with my Wells Fargo account that have caused me to miss out on inheriting a house. Following my ex's death, I discovered an account that was opened after he passed away under a username that coincidentally matched my Facebook gaming name. Despite addressing these issues with Wells Fargo, I have been unable to access my funds held in different accounts with them and other entities like Paypal GreenDot. The lack of clarity and support has left me frustrated, especially when trying to handle my deceased mother's account as her sole beneficiary. Despite providing the necessary documentation at a branch, I have been unsuccessful in resolving these issues. I am seeking assistance and resolution for these ongoing authentication problems with Wells Fargo.

I am writing to express my dissatisfaction with your customer service. Today, I spoke with 4 individuals who all promised to assist me but ended up disconnecting the call. I contacted you regarding my cash back card being repeatedly declined. Initially, I was informed it was due to a large purchase, then later that it was because of a late payment this month. Both explanations seem unreasonable as my expenses never exceeded the credit limit. This pattern occurs whenever I try to make substantial payments using the card. I seek clarification on why my card faces rejections despite sufficient funds. Experiencing this inconvenience, especially in public, is distressing. Kindly reach out to me at [redacted] to address this issue promptly. As I intend to make further significant payments for home renovations, this matter needs urgent resolution to retain my business. Additionally, I urge you to address the unprofessional conduct of your staff, such as hanging up abruptly as it happened during our call.

I suspect I am a victim of loan fraud and require urgent assistance with this issue. I am extremely upset and finding it difficult to think clearly as this is a first-time experience for me. (WF) is closing my account due to this situation, which is distressing because I am the one who has been victimized. I feel unjustly penalized for not being knowledgeable about detecting loan scams. I am feeling overwhelmed and frustrated by the turn of events.

Subject: Request for Monthly Mortgage Statement Dear Sir, I am writing to request a monthly statement for the Wells Fargo home loan on the property located at 4 Echo Circle, Antioch, CA [redacted]. This house was inherited by my brother Jeff Friesen and myself, Glenn Friesen, after the passing of our father, Howard L. Friesen, on May 31, [redacted]. Since June [redacted], Jeff and I have been diligently making mortgage payments on the property. We would appreciate receiving information on the current balance, interest, and any necessary changes to the account associated with the mortgage. Additionally, we kindly ask for clarification on the address to which future monthly payments should be directed following the change in ownership. Thank you for your assistance. Sincerely, Glenn F.

After moving back to the UK, I am facing challenges closing my US Wells Fargo bank account from abroad due to the lack of international phone support. Unfortunately, they do not offer online chat or email options for assistance. The provided international toll-free number seems lengthy and invalid when adapting it for calls from the UK. I'm unsure how to proceed in contacting them or arranging for a call back. GetHuman, a service I considered, appears to focus only on US numbers, which is unhelpful in my case. Any guidance on how to resolve this matter would be greatly appreciated. Thank you. - Dave, UK.

I recently had a concerning experience with the Wells Fargo fraud department. After a call from a representative about my compromised card, I confirmed I had the card in my possession. However, upon visiting my bank, a teller claimed my card was stolen. The situation escalated when the fraud department agent insisted the card was stolen despite my assurance. At the bank, while requesting to speak to a banker, I was left waiting as the employee seemed preoccupied. It was frustrating that the agent misled me about the stolen card when I knew it was only compromised, especially after explaining that I had not shared it with anyone else. This incident has left me wondering about the accuracy and reliability of the information provided by the outsourced fraud department representative.