Contact Duke Energy (NC & SC)

The best of the 4 ways to get in touch with Duke Energy (NC & SC) by GetHuman

Duke Energy (NC & SC) Phone Number
800-777-9898 · Residential Customer Service
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Duke Energy (NC & SC) Live Chat
Unfortunately, Duke Energy (NC & SC) does not offer live chat as a channel for customer service at this time.

Recent reasons customers contacted Duke Energy (NC & SC):

I require a copy of my latest power bill to qualify for a Duke discount on new heat pum...
I would like to get a copy of my Duke power bill
I was sent a text last month that my bill for April is ***.** due *-*-**. I received a...
There is a huge tree limb which has fallen and is resting on my power lines. We cannot...
My hours were cut at work,I'm on a payment installment plan. I need I week extra to pay...
need my power turned back on since I paid my bill
Need help with tenant and change of service
Subject: Inaccurate information (first and last name) on my account and bills...
What are the dates and times for the time of use in SC
Location*phone for Charlotte area right of way office and manager
Power out in part of my house
I wish to transfer service to a new tenant at **** Production Dr., ****, Apex, NC...
More customer issues

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Duke Energy (NC & SC) contact information - compared

Above are our top recommendations for how to contact Duke Energy (NC & SC), including their top phone number and live chat options. Below you can compare and contrast the 4 ways to contact Duke Energy (NC & SC) by looking at which ones are the fastest and which ones other customers recommend the most for solving Duke Energy (NC & SC) customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Duke Energy (NC & SC) across the following mediums: Phone, Web, Twitter.

Phone number / contactWaitVotes
Residential Customer Service
3 mins54
Customer Service
3 mins208
Online Help
Customer Service
< 38 hrs182
Customer Service
9 mins163

Does GetHuman work with Duke Energy (NC & SC)?

GetHuman does not work with Duke Energy (NC & SC)'s customer support operations, directly or in any other way. GetHuman has no partnership or relation to Duke Energy (NC & SC) at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Duke Energy (NC & SC)'s own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

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