American Eagle Outfitters Customer Service

Phone Number & Contact Info

American Eagle Outfitters's Best Phone Number

Toll-free·Calls Customer Service·Most popular American Eagle Outfitters number

How do I talk to a live human at American Eagle Outfitters?

A:Press 4.

Does American Eagle Outfitters offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Thursday, and the most busy day is Wednesday.

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Wednesday, and the shortest are on Tuesday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this American Eagle Outfitters phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 4.
Here is how our research team describes the way the American Eagle Outfitters phone system greets you: Place an order or if you have questions regarding your order, press 1. Real rewards program, press 2. Real rewards credit card, press 3. Customer service representative, press 4.
Below are some clips we've found from American Eagle Outfitters's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

The first phone menu

"Thank you for calling American Eagle. Please listen carefully as our menu options may have changed.
If you would like to place an order, or if you have questions about an existing order, press one.
For questions regarding the Real rewards program, press two."
Excerpt from a call with American Eagle Outfitters
Saturday, March 9, 2024 10:07 AM

After you press 1

"For questions regarding the Real rewards credit card, press three.
Or to speak to a if you are calling for the status of your order, press one."
Excerpt from a call with American Eagle Outfitters
Sunday, January 7, 2024 9:51 PM

What are the hours and when should I call?

American Eagle Outfitters operates the call center for this 888-232-4535 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 1,785 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this American Eagle Outfitters phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like American Eagle Outfitters staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call American Eagle Outfitters is Thursday. The most busy day to call is Wednesday. Again, this is based on a sample of 1,785 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Wednesday.

The best time to call American Eagle Outfitters

In summation, the best day to call American Eagle Outfitters is Thursday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that American Eagle Outfitters staffs the call center well on Thursday.

Why Customers Call American Eagle Outfitters

If you have time to do a bit of reading before you call American Eagle Outfitters, we recommend you read over some of our problem-specific articles.

What is American Eagle Outfitters' return policy?

American Eagle Outfitters' return policy allows customers to return unwashed, unworn, and undamaged items within 60 days of the purchase date. Original tags and packaging are required for a full refund. Returns can be made in-store or by mail, and proof of purchase, such as a receipt or packing slip, is necessary for all returns. American Eagle Outfitters offers a convenient option for online purchases by allowing returns through mail or in-store. For in-store returns, customers are refunded in the original payment method, while online returns are credited back to the original form of payment after processing, usually within 7-15 business days. Restrictions may apply to certain items such as swimwear, underwear, and final sale items. For more information, customers can refer to the detailed return policy on the American Eagle Outfitters website or contact customer service for assistance.

Do American Eagle Outfitters gift cards expire?

No, American Eagle Outfitters gift cards do not expire. They are valid for use indefinitely, allowing you to shop at any time that suits you. Whether you received a gift card as a present or purchased it for yourself, you can rest assured that its value remains intact until fully utilized. This means you can shop for trendy apparel, accessories, and more without any time constraints. Whether you're looking to update your wardrobe, follow the latest fashion trends, or find the perfect gift for someone special, American Eagle Outfitters gift cards provide flexibility and convenience without worrying about expiration dates.

Does American Eagle Outfitters offer international shipping?

Yes, American Eagle Outfitters does offer international shipping. Customers outside of the United States can enjoy shopping for trendy clothing and accessories from American Eagle. The brand recognizes its global customer base and provides the convenience of international shipping to enable customers worldwide to access their products. Whether you're in Europe, Asia, or anywhere else, American Eagle Outfitters strives to make their fashionable and quality merchandise available to you. Simply visit their website, select your desired items, and proceed with the international shipping option during checkout. Please note that delivery times and costs may vary depending on the destination. Stay updated with American Eagle's website for any specific shipping restrictions or instructions for your country.

Top American Eagle Outfitters customer service problems

Click the link above to get answers to just about any American Eagle Outfitters customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to American Eagle Outfitters, and their purpose. Are any of these similar to the reason you are trying to call?
Price adjustment request: "I had ordered two tops, today they came at full price, but now they're on sale, can I get a price adjustment?"
- From a call lasting 4m 10s , Jan 7, 2024 9:51 PM

More American Eagle Outfitters Customer Service Contacts

There are of course other ways to contact American Eagle Outfitters customer service besides the phone. Below we list the best ones, by medium.

American Eagle Outfitters Customer Service Live Chat - Customer Service
Use this link to launch chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, American Eagle Outfitters provides this option.

American Eagle Outfitters Customer Email Addresses - Customer Service
Customer service email address
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and American Eagle Outfitters will reply our your email.

American Eagle Outfitters Customer Service on Facebook / Messenger

Some customer service teams, like that of American Eagle Outfitters, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.

American Eagle Outfitters Customer Help Desk / Web Support - Customer Service
Online customer service support
As a last, sometimes only, resort- American Eagle Outfitters customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is American Eagle Outfitters's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a American Eagle Outfitters agent. This phone number is American Eagle Outfitters's best phone number because 10,710 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-232-4535 include Returns, Cancel Order, Change Order, Refund, Track Order and other customer service issues. Rather than trying to call American Eagle Outfitters first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or facebook or web or chat. In total, American Eagle Outfitters has 1 phone number. It's not always clear what is the best way to talk to American Eagle Outfitters representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for American Eagle Outfitters. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like American Eagle Outfitters. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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