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American Eagle Outfitters Customer FAQ

Top Answers & How-to Guides

What is American Eagle Outfitters's Phone Number?

The question we are asked most often is about how to talk to American Eagle Outfitters customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent American Eagle Outfitters Customer Questions

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Gift Card Questions

How Do I Request a Refund to a Gift Card from American Eagle?

If you bought something with an American Eagle gift card and need to return it, you can get the gifts card refunded pretty...
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How Do I Buy a Gift Card from American Eagle?

Gift cards don't expire and have no service fees. Customers can purchase physical gift cards, e-gift cards and corporate gift...
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How Do I Send Someone a American Eagle Gift Card?

American Eagle provides customers with two ways to send a gift card to a loved one. Electronic cards can be purchased online...
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How Do I Use My American Eagle Gift Card for My Purchase?

To redeem an American Eagle gift card, visit your account and click Shop Now. In the upper right corner of the page, select...
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How Do I Check the Balance on My American Eagle Gift Card?

Gift card recipients have three ways to check their American Eagle Outfitters gift card balance. They can visit the store's...
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What Do I Do If My American Eagle Gift Card Balance Won't Load?

If you can't get American Eagle's gift card balance tool to load or to display the correct gift card balance, you should be...
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Do American Eagle Outfitters gift cards expire?

American Eagle Outfitters gift cards generally do not expire, allowing customers to utilize them at any time. However, some...
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Can I use multiple gift cards for a single purchase at American Eagle Outfitters?

Customers at American Eagle Outfitters can indeed use several gift cards for one purchase, either online or in-store. Online,...
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Order Management

How Do I Get a Refund for an Order from American Eagle?

One of the most challenging parts of shopping is some retailers' refund and return policies. American Eagle makes getting a...
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How Do I Cancel My American Eagle Order?

Learn how to cancel your American Eagle order quickly.
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How Do I Track My American Eagle Order?

To track your American Eagle order, you can check the e-mail provided at the time of purchase. When your order ships, an e-mail...
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How Do I Exchange Items I Ordered from American Eagle?

This article discusses how to exchange items that you purchased at American Eagle for other items. A detailed set of...
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Can I change or cancel my order after it has been placed with American Eagle Outfitters?

Once an order is placed, changing or canceling it with American Eagle Outfitters varies based on timing and order status. Quick...
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Return and Policy

What is American Eagle Outfitters' return policy?

American Eagle Outfitters has a customer-friendly return policy allowing returns within thirty days for unworn and unwashed...
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How long do I have to return an item to American Eagle Outfitters?

Customers typically have sixty days to return items to American Eagle Outfitters, provided they are unworn, unwashed, and...
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Can I return an item bought online to a physical American Eagle Outfitters store?

Yes, items purchased online from American Eagle Outfitters can be returned at their physical stores, streamlining the return...
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Shipping and Payment

What payment methods does American Eagle Outfitters accept?

American Eagle Outfitters accepts various payment methods, including major credit cards, debit cards with Visa or MasterCard...
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Does American Eagle Outfitters offer international shipping?

American Eagle Outfitters does provide international shipping to select countries, allowing global customers to shop from their...
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How long does it take for American Eagle Outfitters to ship an order?

Shipping times with American Eagle Outfitters vary based on the shipping method and destination. Standard shipping usually...
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Discounts and Programs

Does American Eagle Outfitters have a loyalty program?

American Eagle Outfitters has a loyalty program named AEO Connected, enabling shoppers to earn points for purchases. Members...
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Does American Eagle Outfitters offer student discounts?

American Eagle Outfitters usually provides student discounts to make their clothing more accessible. Students can verify their...
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American Eagle Outfitters issues reported to GetHuman
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