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American Eagle Outfitters Customer FAQ

Top Answers & How-to Guides

What is American Eagle Outfitters's Phone Number?

The question we are asked most often is about how to talk to American Eagle Outfitters customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Does American Eagle Outfitters offer student discounts?

Yes, American Eagle Outfitters offers student discounts. Students with a valid student ID can enjoy a 20% discount on all regularly...
Ask any question you have about American Eagle Outfitters customer service, get an answer now.
Contact American Eagle Outfitters customer service

Gift Cards

How Do I Request a Refund to a Gift Card from American Eagle?

If you bought something with an American Eagle gift card and need to return it, you can get the gifts card refunded pretty easily....
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How Do I Buy a Gift Card from American Eagle?

Gift cards don't expire and have no service fees. Customers can purchase physical gift cards, e-gift cards and corporate gift cards...
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How Do I Send Someone a American Eagle Gift Card?

American Eagle provides customers with two ways to send a gift card to a loved one. Electronic cards can be purchased online and send...
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How Do I Use My American Eagle Gift Card for My Purchase?

To redeem an American Eagle gift card, visit your account and click Shop Now. In the upper right corner of the page, select Shop by...
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How Do I Check the Balance on My American Eagle Gift Card?

Gift card recipients have three ways to check their American Eagle Outfitters gift card balance. They can visit the store's website...
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What Do I Do If My American Eagle Gift Card Balance Won't Load?

If you can't get American Eagle's gift card balance tool to load or to display the correct gift card balance, you should be able to...
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Refunds and Returns

How Do I Get a Refund for an Order from American Eagle?

One of the most challenging parts of shopping is some retailers' refund and return policies. American Eagle makes getting a refund...
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How Do I Cancel My American Eagle Order?

Learn how to cancel your American Eagle order quickly.
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How Do I Exchange Items I Ordered from American Eagle?

This article discusses how to exchange items that you purchased at American Eagle for other items. A detailed set of instructions are...
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What is American Eagle Outfitters' return policy?

American Eagle Outfitters' return policy allows customers to return unwashed, unworn, and undamaged items within 60 days of the purchase...
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How long do I have to return an item to American Eagle Outfitters?

You have 60 days from the date of purchase to return an item to American Eagle Outfitters. The item must be in its original condition,...
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Can I return an item bought online to a physical American Eagle Outfitters store?

Yes, customers can return items bought online to any physical American Eagle Outfitters store. At American Eagle Outfitters, we understand...
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Payment Methods

What payment methods does American Eagle Outfitters accept?

American Eagle Outfitters accepts various payment methods to ensure convenience for its customers. You can make purchases using major...
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Rewards and Discounts

Can I use multiple gift cards for a single purchase at American Eagle Outfitters?

Yes, you can use multiple gift cards for a single purchase at American Eagle Outfitters. Simply provide the gift card numbers and pins...
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Does American Eagle Outfitters have a loyalty program?

Yes, American Eagle Outfitters offers a loyalty program called AEO Connected. This program is designed to reward loyal customers for...
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Does American Eagle Outfitters offer student discounts?

Yes, American Eagle Outfitters offers student discounts. Students with a valid student ID can enjoy a 20% discount on all regularly...
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Shipping

Does American Eagle Outfitters offer international shipping?

Yes, American Eagle Outfitters does offer international shipping. Customers outside of the United States can enjoy shopping for trendy...
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How long does it take for American Eagle Outfitters to ship an order?

At American Eagle Outfitters, we strive to deliver your order as quickly as possible. The shipping time depends on various factors...
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Can I change or cancel my order after it has been placed with American Eagle Outfitters?

Yes, customers have the ability to make changes or cancel their order with American Eagle Outfitters, but only if it has not yet been...
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Help me with my American Eagle Outfitters customer service issue

Ask any question you have about American Eagle Outfitters customer service. We will do our best to get you answers right away.
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