What Do I Do If My American Eagle Gift Card Balance Won't Load?

It's easy to check the balance of your American Eagle gift card with the company's online gift card balance tool. However, if the tool doesn't load your card's balance correctly, you must figure out and fix the problem before you can use the card again. This article will teach you how.

Double Check the Gift Card Numbers

If the gift card balance tool seems to work properly but simply doesn't recognize your gift card, double check the card number and PIN. You may have entered them incorrectly. Both numbers are printed on physical gift cards. Look in the delivery email for an e-gift card's numbers.

Check Your Computer's Internet Connection

If American Eagle's gift card balance tool doesn't seem to work at all, try checking your internet connection. If your computer's connection is still good, American Eagle's server may have technical difficulties. Wait a while to give the tech department a chance to fix it. If that doesn't help, contact an American Eagle customer service representative and let them know about the problem.

Check for Signs of Hacking or Theft

If you know you haven't used up the card's balance but the gift card tool says there is nothing left on it, you may be the victim of gift card theft. If you have a physical card, make sure you still have it. If you don't, theft could be the explanation. You can make a report to the police, but you probably won't be able to get the money back.

If you were checking the balance of an e-gift card, check your American Eagle account for purchases you didn't make. Change your American Eagle password if you find any. Then tell an American Eagle customer service agent about the issue.

Contacting American Eagle

If you need to report something, or if you need help figuring out what's going on, you can get help from an American Eagle representative by phone, chat, email, or help forum. It's best to do this doing normal business hours, as you might need to talk to people in other departments, too.

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

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