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Zulily Customer FAQ

Top Answers & How-to Guides

What is Zulily's Phone Number?

The question we are asked most often is about how to talk to Zulily customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Reset My Zulily Password?

People forget passwords every day, and changing them does not have to be complicated. If you shop with Zulily, you can log in...

How can I update my shipping address?

To update a shipping address on Zulily, log into your account and navigate to the "My Account" section to view or change...
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Account Management

How Do I Reset My Zulily Password?

People forget passwords every day, and changing them does not have to be complicated. If you shop with Zulily, you can log in...
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How can I update my shipping address?

To update a shipping address on Zulily, log into your account and navigate to the "My Account" section to view or change...
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How can I find my order history on Zulily?

To review your order history on Zulily, log in to your account, go to the "Account" section, and find "Order History" to view...
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Returns and Refunds

How Do I Return an Item to Zulily?

This simple guide outlines how to return an item to Zulily and receive store credit. If you have recently purchased a product...
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How long does it take to receive a refund for a returned item?

The refund processing time for returned items with Zulily generally ranges from seven to ten business days after they receive...
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What is Zulily's return policy for international orders?

Zulily's return policy for international orders allows returns within thirty days of delivery, but certain items may not be...
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Can I return an item without the original packaging?

Zulily generally prefers returns in original packaging for a smoother process, but items may be returnable without it,...
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What is Zulily's policy on refunds and exchanges?

Zulily's refund and exchange policy permits returns within thirty days of delivery for new, unused items with tags intact. Some...
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Are there restrictions on returning items bought on Zulily?

Zulily has specific return policies that typically allow returns within thirty days, with exceptions for certain items like...
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Order Tracking

How can I track my order?

Customers can track their Zulily orders by logging into their account on the website or app, where they can view order...
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How do I check the status of my order?

To check an order status with Zulily, customers should log into their account on the website, go to the "My Orders" section,...
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What do I do if my item is missing from my order?

Customers who notice an item missing from their Zulily order should first verify the order confirmation and shipping emails to...
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Order Changes

What should I do if I receive a damaged or defective item?

If a customer receives a damaged or defective item from Zulily, they should inspect the item, note relevant details, and follow...
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Can I cancel my order after it has been placed?

Once an order is placed with Zulily, cancelling it can be difficult due to fast processing times. If a customer wishes to...
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Can I change or cancel my order after it has been shipped?

Once an order has shipped, it usually cannot be changed or canceled due to Zulily's quick processing. However, customers can...
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Payment Information

What payment methods does Zulily accept?

Zulily provides various payment methods, including major credit cards like Visa, MasterCard, Discover, and American Express, as...
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What is Zulily's policy on backorders?

Zulily's backorder policy indicates that items temporarily out of stock will ship later. Estimated shipping dates for these...
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How do I use a promo code on Zulily?

Using a promo code on Zulily is easy. Simply add items to your cart, go to the cart section, and enter the promo code in the...
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