What do I do if my item is missing from my order?

If a customer finds that an item is missing from their order with Zulily, they should first check their order confirmation and shipping notification emails to ensure that the item was indeed part of the order. It is important to confirm if the item was scheduled to be delivered separately, as Zulily often ships items from different vendors which may result in staggered delivery times. Next, the customer should review any tracking information provided to see if there are updates on the shipment status. In some cases, a delay or issue during shipping can cause missing items. If the item is still not accounted for after these checks, the customer can visit the current Zulily webpage and look for customer service options. There, they can find information on how to report a missing item and initiate a resolution process. It may require providing details such as the order number and the missing item's description. The Zulily team is typically responsive and aims to assist customers in resolving such issues efficiently.