Zulily Customer Service

Phone Number & Contact Info

Zulily's Best Phone Number

Toll-free·Calls Customer Service·Most popular Zulily number

How do I talk to a live human at Zulily?

A:Calling this Zulily number should go right to a real human being

Does Zulily offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 9am-5pm EST. The least busy day is Wednesday, and the most busy day is Thursday.

How long will I wait on hold?

A:We don't expect that you will have to wait to talk to a person. This is a direct line. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Zulily phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Calling this Zulily number should go right to a real human being
In fact, much of this information on this page is superfluous because this Zulily phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.

What are the hours and when should I call?

Zulily operates the call center for this 877-779-5615 phone number Mon-Fri 9am-5pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 2,564 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Zulily phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Zulily staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Zulily is Wednesday. The most busy day to call is Thursday. Again, this is based on a sample of 2,564 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Tuesday. The longest wait in the queue on average occurs on Wednesday.

The best time to call Zulily

In summation, the best day to call Zulily is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Zulily staffs the call center well on Wednesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.

Why Customers Call Zulily

If you have time to do a bit of reading before you call Zulily, we recommend you read over some of our problem-specific articles.

What is Zulily's policy on backorders?

Zulily's policy on backorders aims to ensure customer satisfaction. In the event that an item is out of stock, customers have the option to place a backorder. The estimated arrival date of the backordered item is displayed during the checkout process. Zulily endeavors to provide accurate and up-to-date information, but occasionally, shipment delays may occur. In case of any unforeseen circumstances resulting in a further delay, customers are promptly notified via email. Zulily always strives to fulfill the backorders as soon as the items become available, and there are no additional charges for shipping. However, customers have the flexibility to cancel a backorder anytime prior to shipment. Zulily values its customers and aims to ensure a seamless and transparent backorder experience.

How Do I Return an Item to Zulily?

This simple guide outlines how to return an item to Zulily and receive store credit. If you have recently purchased a product from Zulily that you would like to return, this guide can help you. The article explains which items are eligible for a return, how to issue a returns request, how to ship your parcel, and what to do if these steps are unsuccessful.

What is Zulily's return policy for international orders?

Zulily's return policy for international orders is designed to ensure customer satisfaction. International customers have up to 30 days from the date of delivery to request a return. The return shipping fees are the responsibility of the customer, except in cases of damaged or defective items. To initiate a return, customers should contact the customer service team, who will provide further instructions and a return address. It is important to note that international return shipping costs are non-refundable. Once the return is received and processed, a refund will be issued to the original form of payment. Zulily strives to provide a hassle-free return experience for international customers while maintaining reasonable policies.

Top Zulily customer service problems

Click the link above to get answers to just about any Zulily customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Zulily Customer Service Contacts

There are of course other ways to contact Zulily customer service besides the phone. Below we list the best ones, by medium.

Zulily Customer Email Addresses

zulilycustomersabc@omniagent.com - Customer Service
This is the company that is unwinding Zulily's business. Email them with any questions.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Zulily will reply our your email.

Zulily Customer Help Desk / Web Support

omniagentsolutions.com - Customer Service
This is the company that is unwinding Zulily's business. Email them with any questions.
As a last, sometimes only, resort- Zulily customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Zulily's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Zulily agent. This phone number is Zulily's best phone number because 15,384 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-779-5615 include Find a Product, Return an Order, Refund a Charge, Cancel an Order, Account Access and other customer service issues. Rather than trying to call Zulily first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, Zulily has 1 phone number. It's not always clear what is the best way to talk to Zulily representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Zulily. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Zulily. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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