Waste Management Customer Service

Phone Number & Contact Info

Waste Management's Best Phone Number

866-797-9018
Toll-free·Calls Ohio Customer Service·Most popular Waste Management number
Q:

How do I talk to a live human at Waste Management?

A:Press 0 at the first menu, then press 3 for commercial, next press 3, then press 7.
Q:

Does Waste Management offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Tuesday.
Q:

How long will I wait on hold?

A:The average hold time is 6 minutes. The longest hold times are on Monday, and the shortest are on Thursday. How is this calculated?

Waste Management Customer Phone Numbers

Massachusetts Customer Service

800-545-4560
Toll-free · 24 hours, 7 days · Press 1, then 0 then 3 · In a few words, please describe what you are calling about.

Houston Customer Service

800-553-1902
Toll-free · 24 hours, 7 days · (For Houston only) dial 2 for customer service · In a few words, please describe what you are calling about.

Maryland Customer Service

800-593-9529
Toll-free · 24 hours, 7 days · For Maryland · In a few words, please describe what you are calling about.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Waste Management phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 0 at the first menu, then press 3 for commercial, next press 3, then press 7.
Here is how our research team describes the way the Waste Management phone system greets you: In a few words, please describe what you are calling about.
Below are some clips we've found from Waste Management's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling WM. We are very excited to share that we have simple and easy self-service options twenty four seven. Visit w m dot com to quickly find an online Alright. I can connect you to an agent to help you with that. I can't pull up an account based on the number you're calling from. I can use a customer ID or an address. Which would you like to use? Thank you. Please provide your street address and city of your location. For example, you could say one two three West Main Street, Houston, Go ahead and say it now."
Excerpt from a call with Waste Management
Friday, January 5, 2024 3:23 PM

They may need the phone number on your account

"Help me identify if you are calling for residential, business, or contractor. There are two easy ways to make a payment.
Over the phone using our automated system or online at w m dot com slash pay.
If you would like to receive a text message with this link, please say yes."
Excerpt from a call with Waste Management
Thursday, February 8, 2024 4:30 PM

They may ask your reason for calling (instead of a menu)

"Thank you for calling WM. We are very excited to share that we have simple and easy self-service options twenty four seven, Visit w m dot com to quickly find an online solution for your service needs. In a few words, please describe what you are calling about. For example, you can say, check on the status of a pickup or schedule a pickup or payment, please say it now."
Excerpt from a call with Waste Management
Wednesday, February 21, 2024 8:38 PM

They may ask you to enter information with the dial pad

"Thank you for calling WM. Please listen closely as our options have changed. For payment or billing, press one. To check the status or report of of for payment or sure. Let me help you with checking on the status of your service. I can't pull up an account based on the number you're calling from.
I can use a customer ID or an address. Which would you like to use?
Please enter your five digit ZIP code."
Excerpt from a call with Waste Management
Monday, June 3, 2024 7:44 PM

They may ask you to say or enter information

"Please say it now. Alright. I can help you with that. I can't pull up an account based on the number you're calling from. I can use a customer ID or an address. Which would you like to use? Thank you. Please provide your street address and city of your location.
For example, you could say one two three West Main Street, Houston, Go ahead and say it now.
I am not able to identify your street address. Can you please tell me your street address again?"
Excerpt from a call with Waste Management
Friday, February 16, 2024 7:15 PM

The first phone menu

"Thank you for calling WM. Please listen closely as our options have changed.
For payment or billing, press one.
To check the status or report a missed pickup, press two.
To schedule a residential bulk or business pickup, press three.
To set up new service or make a change to your account, press four."
Excerpt from a call with Waste Management
Monday, May 20, 2024 5:46 PM

What are the hours and when should I call?

Waste Management operates the call center for this 866-797-9018 phone number 24 hours, 7 days. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 1,235 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Waste Management phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Waste Management staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Waste Management is Sunday. The most busy day to call is Tuesday, which averages 3100% more phone calls by comparison. Again, this is based on a sample of 1,235 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat

The shortest wait on hold

We measured the shortest hold times to be on Thursday. The longest wait in the queue on average occurs on Monday.

The best time to call Waste Management

In summation, the best day to call Waste Management is Friday.

Calling this Waste Management Customer Number

Jeff Whelpley is the editor / author responsible for this content.
Jun 11, 2024

As its name suggests, Waste Management is a company that specializes in waste management and environmental services within the United States. While much of its operations are dedicated to municipal governments and business customers, waste management also does provide some residential services.

Why Do People Call Waste Management Customer Support?

People call Waste Management customer support for a range of reasons, including:

Questions about products and services offered by waste management

Starting, changing or canceling services

Support and troubleshooting with existing services

Billing issues and inquiries

Best Practices for Calling Waste Management Customer Service

There are several things that you can do before calling Waste Management customer service to help ensure that your call is handled quickly and professionally:

Make sure you are calling the correct number. As a very large company, Waste Management has multiple divisions and many are regionally located. Use the company's website to enter your address so that you can be directed to the correct phone number and hours of operation.

Have relevant documentation available before placing your call. Relevant documentation may include information about the items that you wish to recycle or have disposed of, order confirmations, billing statements, or previous communications between you and waste management regarding your current issue or concern.

Have some way of taking notes during your call. Call notes can be helpful if you have to speak to more than one person about your case or if you have to escalate your case due to difficulty in getting it resolved.

How do Consumers Feel About Calling Waste Management Customer Service?

Online and off-line searches do not reveal a pattern of consumer complaints regarding Waste Management. It appears as though customers are generally satisfied with the level of service that they have received.

What Kind of Issues can Waste Management Customer Service Representative Resolve?

Waste Management phone-based customer service representatives can resolve a range of issues, such as answering questions about products and services, helping you to understand the suitability of a service for your particular waste disposal need, directing you to retailers that sell Bagster(R) waste disposal bags, scheduling pickup of waste, assisting with billing inquiries and directing you to landfills or other services that can accept items that waste management facilities cannot.

What Can't Be Resolved With a Call to Waste Management Customer Service?

if you are living in a residential area that is managed by a company that has a contract with Waste Management, be aware that complaints about Waste Management services will have to go through your property management company, not waste management. In addition, you may be in a situation in which you have items that you wish to dispose of, but that waste management is unable to handle on your behalf. Waste Management may be able to provide you with a referral to another company, but this is not a guarantee that third-party business will agree to work with you.

What Should You Do If You Have an Unsuccessful Call with Waste Management?

If you get off the phone with Waste Management and feel as though your issues were not appropriately resolved, don't give up. You may still have options.

First, review the notes that you took during your call. If you did not take notes, jot down what you remember from your conversation. It may be that there was a miscommunication or misunderstanding that derailed your first call.

Next, call back. Politely explained this is your second call about the same issue and that the first call did not go well. Describe what you think went wrong and how you would like your case to be resolved. Keep in mind that customer service agents have a range of training and experience and the next person you speak to may be in a better position to provide you with assistance.

If a second call does not work, try getting in touch another way. Waste Management does provide both live chat and email options. Both have the advantage of allowing you to communicate in writing and preserve a transcript of your conversation.

Another option is to send the letter via postal mail. While this is a slow process, companies have been known to take physical letters more seriously than phone-based or electronic communication. Be sure to send the letter using a trackable method so that you'll be able to prove when waste management received your communication.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Why Customers Call Waste Management

If you have time to do a bit of reading before you call Waste Management, we recommend you read over some of our problem-specific articles.

What types of waste does Waste Management handle?

Waste Management handles a wide variety of waste types, catering to both residential and commercial needs. Our services encompass solid waste, including household garbage, construction debris, and industrial waste materials. We also specialize in recycling, managing recyclable paper, plastic, glass, and metal waste. Additionally, hazardous and medical waste disposal is an integral part of our offerings, ensuring the safe and environmentally-friendly handling of these materials. Our waste disposal experts are equipped to handle electronic waste such as discarded computers, televisions, and cell phones. Furthermore, we offer composting options for organic waste, contributing to sustainable waste management solutions. Whatever waste type you may have, Waste Management is here to provide efficient and responsible disposal services.

How Do I Setup Service for Waste Management?

If you are looking for trash pick-up for your home or business, or you need a dumpster for a short-term project, you can set up service in a few minutes with Waste Management by visiting the company website, selecting the services you need, and supplying your address, name and payment information.

Does Waste Management offer bulk waste pickup services?

Yes, Waste Management does offer bulk waste pickup services. We understand that disposing of large or bulky items can be challenging for our customers, so we provide convenient solutions. Our bulk waste pickup services include the removal of furniture, appliances, mattresses, and more. Simply schedule a pickup by contacting our customer service team or through our online portal, and our trained professionals will come to your location and collect the bulk waste. We prioritize environmentally responsible disposal practices, ensuring that the items are handled appropriately, and disposed of or recycled in compliance with local regulations. Trust Waste Management to simplify your bulk waste removal needs efficiently and responsibly.

Top Waste Management customer service problems

Click the link above to get answers to just about any Waste Management customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Waste Management, and their purpose. Are any of these similar to the reason you are trying to call?
Billing inquiry: "I'm trying to see why the trash bill is so high, I thought we just pay twenty one dollars a month, but it's been eighty nine and ninety dollars a month."
- From a call lasting 10m 22s , Jun 11, 2024 7:33 PM
Missed trash pickup inquiry: "Our garbage was not picked up yesterday, when can we expect it to be picked up?"
- From a call lasting 8m 33s , Jun 11, 2024 1:15 PM
Requesting disposal of items: "I have four tires and a couple of lawnmowers that I need to get rid of."
- From a call lasting 8m 19s , Jun 3, 2024 10:21 PM
Requesting new recycling bin: "I was calling because I need a new recycling bin, mine is cracked."
- From a call lasting 7m 43s , Jun 3, 2024 7:44 PM
Requesting urgent trash pickup: "I'm trying to get service picked up as soon as possible."
- From a call lasting 14m 59s , May 31, 2024 2:02 PM
Missed trash pickup: "I'm just trying to find out why my trash isn't being picked up."
- From a call lasting 11m 6s , May 31, 2024 1:24 PM
Scheduling special pickup: "I need to understand how to schedule a pickup for bulky items like broken furniture and what the cost would be for that."
- From a call lasting 23m 12s , May 24, 2024 8:16 PM
Damaged trash can: "The large garbage can I rent has missing back wheels and axle, wondering what to do with it."
- From a call lasting 19m 53s , May 17, 2024 5:50 PM
Inquiry about missed pickups: "We haven't had pickups since last week sometime."
- From a call lasting 6m 24s , May 15, 2024 4:20 PM
Missed trash pickup: "My trash can didn't get picked up yesterday when it was supposed to."
- From a call lasting 11m 11s , May 9, 2024 2:29 PM

More Waste Management Customer Service Contacts

There are of course other ways to contact Waste Management customer service besides the phone. Below we list the best ones, by medium.

Waste Management Customer Email Addresses

wmcares@wm.com - Customer Service
Customer service email address
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Waste Management will reply our your email.

Waste Management Customer Help Desk / Web Support

wm.com - Customer Service
Online customer service support
As a last, sometimes only, resort- Waste Management customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Waste Management's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Waste Management agent. This phone number is Waste Management's best phone number because 18,264 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-797-9018 include Special Request, Cancel Service, Transfer Service, Setup Service, Pay Bill and other customer service issues. The Waste Management call center that you call into has employees from Tennessee, Wisconsin and is open 24 hours, 7 days according to customers. In total, Waste Management has 4 phone numbers. It's not always clear what is the best way to talk to Waste Management representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Waste Management. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Waste Management. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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