Waste Management Phone Number

Call Waste Management customer service faster with GetHuman

  • Calls Waste Management's Ohio Customer Service department
  • The average hold time is 14m
  • Hours are 24 hours, 7 days
  • The best time to call is 9:35am
  • Popular issues for this call center: Setup Service, Pay Bill, Transfer Service, Cancel Service, and Special Request.
  • Reach a live Waste Management agent: Press 0 at the first menu, then press 3 for commercial, next press 3, then press 7.
  • What you hear when you call: In a few words, please describe what you are calling about.

The Editor's Notes on Waste Management's Phone-Based Customer Care

Dec 22, 2023

As its name suggests, Waste Management is a company that specializes in waste management and environmental services within the United States. While much of its operations are dedicated to municipal governments and business customers, waste management also does provide some residential services.

Why Do People Call Waste Management Customer Support?

People call Waste Management customer support for a range of reasons, including:

Questions about products and services offered by waste management

Starting, changing or canceling services

Support and troubleshooting with existing services

Billing issues and inquiries

Best Practices for Calling Waste Management Customer Service

There are several things that you can do before calling Waste Management customer service to help ensure that your call is handled quickly and professionally:

Make sure you are calling the correct number. As a very large company, Waste Management has multiple divisions and many are regionally located. Use the company's website to enter your address so that you can be directed to the correct phone number and hours of operation.

Have relevant documentation available before placing your call. Relevant documentation may include information about the items that you wish to recycle or have disposed of, order confirmations, billing statements, or previous communications between you and waste management regarding your current issue or concern.

Have some way of taking notes during your call. Call notes can be helpful if you have to speak to more than one person about your case or if you have to escalate your case due to difficulty in getting it resolved.

How do Consumers Feel About Calling Waste Management Customer Service?

Online and off-line searches do not reveal a pattern of consumer complaints regarding Waste Management. It appears as though customers are generally satisfied with the level of service that they have received.

What Kind of Issues can Waste Management Customer Service Representative Resolve?

Waste Management phone-based customer service representatives can resolve a range of issues, such as answering questions about products and services, helping you to understand the suitability of a service for your particular waste disposal need, directing you to retailers that sell Bagster(R) waste disposal bags, scheduling pickup of waste, assisting with billing inquiries and directing you to landfills or other services that can accept items that waste management facilities cannot.

What Can't Be Resolved With a Call to Waste Management Customer Service?

if you are living in a residential area that is managed by a company that has a contract with Waste Management, be aware that complaints about Waste Management services will have to go through your property management company, not waste management. In addition, you may be in a situation in which you have items that you wish to dispose of, but that waste management is unable to handle on your behalf. Waste Management may be able to provide you with a referral to another company, but this is not a guarantee that third-party business will agree to work with you.

What Should You Do If You Have an Unsuccessful Call with Waste Management?

If you get off the phone with Waste Management and feel as though your issues were not appropriately resolved, don't give up. You may still have options.

First, review the notes that you took during your call. If you did not take notes, jot down what you remember from your conversation. It may be that there was a miscommunication or misunderstanding that derailed your first call.

Next, call back. Politely explained this is your second call about the same issue and that the first call did not go well. Describe what you think went wrong and how you would like your case to be resolved. Keep in mind that customer service agents have a range of training and experience and the next person you speak to may be in a better position to provide you with assistance.

If a second call does not work, try getting in touch another way. Waste Management does provide both live chat and email options. Both have the advantage of allowing you to communicate in writing and preserve a transcript of your conversation.

Another option is to send the letter via postal mail. While this is a slow process, companies have been known to take physical letters more seriously than phone-based or electronic communication. Be sure to send the letter using a trackable method so that you'll be able to prove when waste management received your communication.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Reasons customers like you called recently

Recycling was not picked up. Company's app says it was. My bin is full and they will no...
Will Waste Management pick up appliances in a bulky trash pick up?
Link properties to my online account
My trash and recyclables were not picked up
My trash was not picked up Friday. It needs to be picked up today.
I need to report a waste management trash truck driver
CI *-*****-******It has been three weeks since they’ve picked up recycling. Your automa...
Have new card number for auto-pay
I want to talk a human
need to know if we can dump soil and yard waste
Hello, I'm a Code Compliance Officer with the City of San Diego, and I'm trying to get...
My recycle was not picked up last week, called and theycan’t get a rep to answer the ph...
Truck did not pick up yesterday. Need immediate pickup.
No trash pickup going on for about * months
I have been paying for a recycling bin and haven’t received it. I called a few times an...

Waste Management Customer Phone Number 866-797-9018 - Stats

Phone number to dial866-797-9018
Call-back availableYES
Call picked up by a real personYES
Department you're callingOhio Customer Service
Call center hours24 hours, 7 days
Best time to dial9:35am
Average wait14 minutes
Current wait23 minutes
Rank (among phone numbers)1
Rank (overall)1
Communication channelsphone, email, web
Quality of communication84%
Quality of help77%
Customer votes3,101
Information last updatedFri Mar 15 2024 10:00:00 GMT+0000 (Coordinated Universal Time)

Waste Management's Best Toll-Free/800 Customer Phone Number

This is Waste Management's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Waste Management agent. This phone number is Waste Management's Best Phone Number because 18,264 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-797-9018 include Setup Service, Pay Bill, Transfer Service, Cancel Service, Special Request and other customer service issues. The Waste Management call center that you call into has employees from Tennessee, Wisconsin and is open 24 hours, 7 days according to customers. In total, Waste Management has 4 phone numbers. It's not always clear what is the best way to talk to Waste Management representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

What is GetHuman's Relationship to Waste Management?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Waste Management. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Call with our super-powered phone

  • Click to call- even from your desktop
  • We dial and get a human for you
  • AI-powered suggestions of what to say
  • Keep a transcript and other stats
  • Free, unintrusive: no account needed

Beyond the Phone Number

There are other ways to get in touch with Waste Management, including email and their website / help desk. Visit our Waste Management Customer Service page for more information.
Waste Management Customer Service

More Company Phone Numbers

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!