Big Lots, Inc. Customer Service

Phone Number & Contact Info

Big Lots, Inc.'s Best Phone Number

Toll-free·Calls Customer Service·Most popular Big Lots, Inc. number

How do I talk to a live human at Big Lots, Inc.?

A:Press 4

Does Big Lots, Inc. offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 8am-10pm, Sat-Sun 8am-8pm EST. The least busy day is Sunday, and the most busy day is Friday.

How long will I wait on hold?

A:The average hold time is 2 minutes. The longest hold times are on Thursday, and the shortest are on Monday. How is this calculated?

Big Lots, Inc. Customer Phone Numbers

Corporate Offices

Toll-free · 24 hours, 7 days · Press 0, ask for customer service · If you know your party's extension, you may dial it at any time. For an associate, press 1. For a vendor, press 2. For general information, press 3. For a customer, press 4.

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Big Lots, Inc. phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press 4
Here is how our research team describes the way the Big Lots, Inc. phone system greets you: What can we help you with today?
Below are some clips we've found from Big Lots, Inc.'s phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

The first phone menu

"Hi. Thanks for calling Big Lots customer care.
For rewards program assistance, press one.
For store support or store related in inquiries, press two.
For online support, press three.
For assistance with your Big Lots credit card, including payment assistance, press four."
Excerpt from a call with Big Lots, Inc.
Monday, March 18, 2024 4:28 PM

What are the hours and when should I call?

Big Lots, Inc. operates the call center for this 866-244-5687 phone number Mon-Fri 8am-10pm, Sat-Sun 8am-8pm ET. The short answer is that you should call on a Monday. This observation and the following section are based on analysis of a sample set of 52 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Big Lots, Inc. phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Big Lots, Inc. staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Big Lots, Inc. is Sunday. The most busy day to call is Friday, which averages 400% more phone calls by comparison. Again, this is based on a sample of 52 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Thursday.

The best time to call Big Lots, Inc.

In summation, the best day to call Big Lots, Inc. is Monday. It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Big Lots, Inc. staffs up on Monday to handle the higher call volume, and that makes it the best time to call.

Why Customers Call Big Lots, Inc.

If you have time to do a bit of reading before you call Big Lots, Inc., we recommend you read over some of our problem-specific articles.

What is Big Lots, Inc.?

Big Lots, Inc. is a leading American retailer specializing in providing customers with an assortment of high-quality merchandise at discounted prices. With over 1,400 stores across the United States, Big Lots offers a wide range of products, including furniture, home decor, electronics, toys, clothing, pantry staples, and more. The company focuses on offering customers excellent value for their money by sourcing products from various trusted brands and suppliers. Big Lots aims to create a convenient and enjoyable shopping experience for its customers by providing a clean, organized store layout, friendly and knowledgeable associates, as well as an easy-to-navigate website for online shopping. Whether customers are looking for household essentials or unique finds, Big Lots strives to be their go-to destination for great deals on a diverse selection of merchandise.

Where are the Big Lots stores located?

Big Lots stores are conveniently located across the United States. With over 1,400 stores nationwide, we strive to bring our customers affordable products in every region. Whether you're in a bustling city or a suburban neighborhood, chances are there is a Big Lots store nearby. Our store locator on the website allows you to easily find the nearest location by entering your zip code or city name. From Maine to California, and everywhere in between, you can easily access a wide range of quality merchandise at discounted prices. We are committed to providing convenient access to our stores, ensuring that your shopping needs are met no matter where you are.

What is the Big Lots return policy?

Big Lots has a flexible return policy designed to ensure customer satisfaction. For most items, including furniture, mattresses, and electronics, you can return them within 30 days from the date of purchase. However, there are a few exceptions such as DVDs, CDs, and video games, which must be unopened to be eligible for return. Additionally, Big Lots requires a valid receipt for all returns. If you don't have one, they will usually offer an exchange or merchandise credit. For online purchases, the return process may vary, so it's best to refer to the website or contact customer service for further assistance. Overall, Big Lots strives to make the return process hassle-free and aims to provide a positive shopping experience for all customers.

Top Big Lots, Inc. customer service problems

Click the link above to get answers to just about any Big Lots, Inc. customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Big Lots, Inc., and their purpose. Are any of these similar to the reason you are trying to call?
Seeking human resources assistance: "I was wondering if I could talk to anybody personally in human resources because it took me a while to get the money back."
- From a call lasting 5m 1s , Mar 18, 2024 4:28 PM
Contact HR for employment: "I'm a employee. I work there."
- From a call lasting 4m 22s , Jan 17, 2024 9:49 PM

More Big Lots, Inc. Customer Service Contacts

There are of course other ways to contact Big Lots, Inc. customer service besides the phone. Below we list the best ones, by medium.

Big Lots, Inc. Customer Help Desk / Web Support - Customer Service
Use this link to find customer service help through their website
As a last, sometimes only, resort- Big Lots, Inc. customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Big Lots, Inc.'s best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Big Lots, Inc. agent. This phone number is Big Lots, Inc.'s best phone number because 5,574 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-244-5687 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Big Lots, Inc. first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Big Lots, Inc. has 2 phone numbers. It's not always clear what is the best way to talk to Big Lots, Inc. representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Big Lots, Inc.. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Big Lots, Inc.. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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