PSE&G Customer Service

Phone Number & Contact Info

PSE&G's Best Phone Number

Toll-free·Calls Customer Service·Most popular PSE&G number

How do I talk to a live human at PSE&G?

A:Say "Representative," then when asked for your account or phone #, press 0.

Does PSE&G offer 24 hour customer service?

A:Yes! This call center operates 24 hours a day, 7 days a week. The least busy day is Sunday, and the most busy day is Tuesday.

How long will I wait on hold?

A:The average hold time is 33 minutes. The longest hold times are on Wednesday, and the shortest are on Monday. How is this calculated?

PSE&G Customer Phone Numbers


Toll-free · Mon-Fri 7:30am-8pm EST · Keep saying "Operator" or press 0 and wait · How can I help you today?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this PSE&G phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Say "Representative," then when asked for your account or phone #, press 0.
Below are some clips we've found from PSE&G's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

Heard when the phone system first answers

"Thank you for calling PSENG New Jersey. For English, press one. Did you know you can effort conduct your PSE and G business online? Visit p s e g dot com slash my account where you can view and pay your bill, schedule service appointments, start and stop service, report power outages, and much more."
Excerpt from a call with PSE&G
Thursday, January 11, 2024 6:20 PM

They may ask your reason for calling (instead of a menu)

"I can help you make a payment, report an outage, hear your account balance, and more. So tell me, what is the reason for your call?"
Excerpt from a call with PSE&G
Tuesday, April 9, 2024 3:43 PM

What are the hours and when should I call?

PSE&G operates the call center for this 800-436-7734 phone number 24 hours, 7 days. The short answer is that you should call on a Thursday. This observation and the following section are based on analysis of a sample set of 96 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this PSE&G phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like PSE&G staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call PSE&G is Sunday. The most busy day to call is Tuesday, which averages 425% more phone calls by comparison. Again, this is based on a sample of 96 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Wednesday.

The best time to call PSE&G

In summation, the best day to call PSE&G is Thursday.

Why Customers Call PSE&G

If you have time to do a bit of reading before you call PSE&G, we recommend you read over some of our problem-specific articles.

What are the different billing and payment options for businesses?

PSE&G offers various billing and payment options for businesses, ensuring convenience and flexibility. One option is the traditional paper bill sent via mail, where businesses can send payment via check or money order. Alternatively, businesses can opt for the e-Bill option, receiving their invoices electronically through email. Online or phone-based payments through a checking account or credit card are also available utilizing PSE&G's secure platform. Additionally, businesses have the choice to enroll in automatic payments to simplify their billing process. For the utmost convenience, PSE&G offers the Payment Assistance Program for businesses facing financial challenges, providing flexible payment arrangements. PSE&G strives to accommodate businesses' diverse needs, offering multiple billing and payment options to ensure a seamless experience.

Can I transfer my service to a new address?

Yes, you can transfer your PSE&G service to a new address. Transferring your service is a simple and straightforward process. All you need to do is contact PSE&G's customer service and inform them about your upcoming move. Provide them with the necessary details, such as your current account information and the new address. They will guide you through the transfer process and ensure a seamless transition of your utility service to the new location. It is recommended to contact PSE&G as early as possible to schedule the transfer and avoid any disruption in service. Remember to update your address and contact information to receive important notifications regarding your account.

What are the qualifications for low-income energy assistance programs?

The qualifications for low-income energy assistance programs offered by PSE&G are based on income and household size. To be eligible, applicants must fall within the specified income guidelines established by the program. These guidelines vary depending on the specific program and may consider factors such as annual income before taxes, number of household members, and whether the applicant receives government assistance. Additionally, in some cases, eligibility may also take into account factors like age or disability. It is recommended to review the specific program requirements or contact PSE&G directly for accurate and up-to-date information on income thresholds and eligibility criteria.

Top PSE&G customer service problems

Click the link above to get answers to just about any PSE&G customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to PSE&G, and their purpose. Are any of these similar to the reason you are trying to call?
Billing payment assistance: "I have made an appointment to get help to pay my bill because I'm not working at the moment."
- From a call lasting 15m 25s , Apr 29, 2024 12:10 PM
Expressing frustration: "You've gotta be kidding me."
- From a call lasting 28s , Mar 11, 2024 9:03 PM
No heat, schedule appointment: "No heat. Schedule an appointment."
- From a call lasting 1m 27s , Feb 18, 2024 2:54 PM
Seeking a representative: "I need to speak with a representative."
- From a call lasting 33s , Feb 9, 2024 2:01 PM
Reporting power outage: "I'm reporting an outage."
- From a call lasting 2m 13s , Jan 19, 2024 6:06 PM
Password reset difficulties: "I've been trying to update the password for the last two days, but it wouldn't let me do it."
- From a call lasting 9m 59s , Jan 18, 2024 12:41 PM
Inquiring about bill: "How much is my bill?"
- From a call lasting 1m 21s , Jan 11, 2024 6:20 PM

More PSE&G Customer Service Contacts

There are of course other ways to contact PSE&G customer service besides the phone. Below we list the best ones, by medium.

PSE&G Customer Service on X (formerly Twitter)

@PSEGdelivers - Customer Service
Company Twitter handle
PSE&G, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

PSE&G Customer Help Desk / Web Support

nj.myaccount.pseg.com - Customer Service
Online customer service support
As a last, sometimes only, resort- PSE&G customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is PSE&G's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a PSE&G agent. This phone number is PSE&G's best phone number because 12,642 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-436-7734 include No service, Billing inquiry, Cancel Service, I'm moving, Rebates and other customer service issues. Rather than trying to call PSE&G first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter. In total, PSE&G has 2 phone numbers. It's not always clear what is the best way to talk to PSE&G representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for PSE&G. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like PSE&G. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Call with our super-powered phone
  • Click to call- even from your desktop
  • We dial and get a human for you
  • AI-powered suggestions of what to say
  • Keep a transcript and other stats
  • Free, unintrusive: no account needed

Compare PSE&G Customer Service

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!