A:Press # at the first menu, then hold for "Representative.".You can also use our free service that can talk to Air Miles for you and report back.
Q:
Does Air Miles offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 9am-7pm, Sat 9am-6pm EST.The least busy day is Saturday, and the most busy day is Monday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 33 minutes.The longest hold times are on Friday, and the shortest are on Thursday.You can skip the hold time for free.
Toll-free · 24 hours, 7 days · Direct to Air Miles Concierge (priority call answer) · To begin, enter your 11-digit collector number. · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Air Miles below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Air Miles phone number to document the phone system.
Here is how our research team describes the way the Air Miles phone system greets you: To begin, enter your 11-digit collector number.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press # at the first menu, then hold for "Representative."
Below are some clips we've found from Air Miles's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may need the phone number on your account
"If you forgot your PIN or it has not yet been set up, press pound.
To reset your PIN, enter the phone number associated with your collector profile, starting with the area code on your keypad."
Excerpt from a call with Air Miles
Tuesday, January 23, 2024 6:55 PM
They may ask your reason for calling (instead of a menu)
"Thank you, and welcome to AirMiles Onyx priority service.
How can we help you today?"
Excerpt from a call with Air Miles
Thursday, February 29, 2024 8:14 PM
They may ask you to enter information with the dial pad
"Thank you for calling the AirMiles reward program.
We are experiencing high call volume.
If you are calling about a booking that is impacted by the WestJet strike, please wait on the line and a reservation change agent will be able to assist you.
We are currently experiencing a greater than normal volume of calls.
So you may have to wait longer than usual to speak with a customer care ambassador.
Thank you for your continued patience.
Remember, you can check your account balances, order cards, update your profile, and use miles towards great rewards and more at any time by visiting air miles dot c a.
To begin, please use your keypad to enter your eleven digit collector number."
Excerpt from a call with Air Miles
Thursday, July 11, 2024 10:34 PM
What are the hours and when should I call?
Air Miles operates the call center for this 888-247-6453 phone number Mon-Fri 9am-7pm, Sat 9am-6pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 146 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Air Miles call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Air Miles phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Air Miles staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Air Miles is Saturday.The most busy day to call is Monday, which averages 233% more phone calls by comparison.Again, this is based on a sample of 146 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Friday.
When you call the customer service phone number for Air Miles, you're greeted by an automated messaging system and immediately offered a French language option. Alternative language options are always great, especially for customer service resources, as they increase customer accessibility!
After not selecting the French language option, there was a brief pause before I was informed that I was calling at a time of high volume and might need to wait a bit before being able to speak to a representative. I really appreciate this, as it shows there's a system in place that monitors call volume to keep customers updated regarding wait times. That's thorough and courteous and very much appreciated.
After being informed I might have to wait to speak with a Customer Care Ambassador, I was asked to enter my eleven-digit collector number or to press pound if I didn't have one or didn't know what mine was. I pressed pound, was asked if I would complete a brief survey after the call (press 1 for yes, press 2 for no—I pressed 2), and was then put on hold to wait for the next available representative.
I appreciate the fact that I didn't have to jump through hoops to reach an actual human being and escape the phone menu, which for so many companies feels like a trap or a maze.
I didn't have to wait too long to speak with a Customer Care Ambassador, only a few minutes at most, and the person I spoke to was knowledgeable, amiable, and professional. She was able to answer my questions and made sure I didn't have any other concerns before the call ended.
I'm thankful my experience was straightforward and pleasant, especially considering so many customer service lines in general are like pulling teeth. In my opinion, the one for Air Miles is overall pretty good!
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
Why Customers Call Air Miles
If you have time to do a bit of reading before you call Air Miles, we recommend you read over some of our problem-specific articles.
The expiry date for Air Miles depends on the specific program and can vary. As of December 31, 2016, Air Miles introduced a new policy allowing the miles to not expire as long as the account remains active within a five-year period. This means that as long as at least one mile is earned or redeemed within five years, the miles will remain valid. If no activity occurs within that timeframe, the Air Miles will expire. It is important to note that each individual program may have its own rules and regulations, so it is recommended to review the terms and conditions of the specific program to determine the expiry date for your Air Miles.
Air Miles typically take up to 72 hours to be credited to your account. However, the exact timeframe can vary depending on various factors such as the type of transaction, participating partner, and any potential delays. In some cases, Air Miles may be credited instantly, while others may take slightly longer. It's important to note that certain transactions, such as those made near the end of a month, may take longer to reflect in your account. If you find that your Air Miles haven't been credited within the expected timeframe, it is recommended to wait for a few more days before contacting customer support.
If you cancel your Air Miles account, your Air Miles will be forfeited and you will no longer have access to them. The cancellation process includes the removal of all the Air Miles you have accumulated. It is important to note that once your account is canceled, the Air Miles cannot be reinstated or transferred to another account. Therefore, it is advisable to redeem your Air Miles before canceling your account to make the most of your accumulated rewards. We encourage you to utilize your Air Miles for flights, hotel stays, merchandise, or other rewards available within the Air Miles program to maximize your benefits before canceling your account.
Click the link above to get answers to just about any Air Miles customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Air Miles, and their purpose. Are any of these similar to the reason you are trying to call?
Change rental car booking: "I booked my rental car for July one day early, I need to change the booking."
- From a call lasting 32m 58s , Jun 21, 2024 4:15 PM
Car rental cancellation: "I had booked a rental car, and I have to cancel it."
- From a call lasting 60m 21s , Jun 17, 2024 6:12 PM
Missing miles from purchase: "I made a purchase at Shell and my account is missing seventy eight miles."
- From a call lasting 4m 46s , May 14, 2024 6:43 PM
Inquiring about promotion: "I received a mail about a promotion for saving on gas with my AirMiles card."
- From a call lasting 3m 58s , Apr 10, 2024 8:36 PM
Issues accessing account from Europe: "I'm in Europe, and you're blocking European addresses from reaching your site."
- From a call lasting 12m 43s , Apr 9, 2024 8:35 PM
More Air Miles Customer Service Contacts
There are of course other ways to contact Air Miles customer service besides the phone. Below we list the best ones, by medium.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Air Miles provides this option.
Air Miles Customer Service on X (formerly Twitter)
Use the link to connect with customer service through Twitter
Air Miles, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- Air Miles customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Air Miles's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Air Miles agent. This phone number is Air Miles's best phone number because 14,298 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-247-6453 include Make a booking, Change flight, Cancel flight, Flight delayed, Baggage problem and other customer service issues. Rather than trying to call Air Miles first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web or twitter. In total, Air Miles has 3 phone numbers. It's not always clear what is the best way to talk to Air Miles representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Air Miles. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Air Miles. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
