Air Miles Customer Service

Phone Number & Contact Info

Air Miles's Best Phone Number

Toll-free·Calls Customer Service·Most popular Air Miles number

How do I talk to a live human at Air Miles?

A:Press # at the first menu, then hold for "Representative."

Does Air Miles offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 9am-7pm, Sat 9am-6pm EST. The least busy day is Saturday, and the most busy day is Monday.

How long will I wait on hold?

A:The average hold time is 33 minutes. The longest hold times are on Tuesday, and the shortest are on Monday. How is this calculated?

Air Miles Customer Phone Numbers

Air Miles Concierge

Toll-free · 24 hours, 7 days · Direct to Air Miles Concierge (priority call answer) · To begin, enter your 11-digit collector number.

Corporate Offices

Mon-Fri 9am-7pm, Sat 9am-6pm EST · Number to call if you are in Toronto, ON ·

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Air Miles phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Press # at the first menu, then hold for "Representative."
Here is how our research team describes the way the Air Miles phone system greets you: To begin, enter your 11-digit collector number.
Below are some clips we've found from Air Miles's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:

They may need the phone number on your account

"If you forgot your PIN or it has not yet been set up, press pound. To reset your PIN, enter the phone number associated with your collector profile, starting with the area code on your keypad."
Excerpt from a call with Air Miles
Tuesday, January 23, 2024 6:55 PM

They may ask your reason for calling (instead of a menu)

"Thank you, and welcome to AirMiles Onyx priority service. How can we help you today?"
Excerpt from a call with Air Miles
Thursday, February 29, 2024 8:14 PM

They may ask you to enter information with the dial pad

"Thank you for calling the AirMiles reward program. For. We are currently experiencing a greater than normal volume of calls. So you may have to wait longer than usual to speak with a customer care ambassador. Thank you for your continued patience.
Remember, you can check your account balances, order cards, update your profile, and use miles towards great reward and more at any time by visiting air miles dot c a.
To begin, please use your keypad to enter your eleven digit collector number."
Excerpt from a call with Air Miles
Tuesday, May 14, 2024 6:43 PM

What are the hours and when should I call?

Air Miles operates the call center for this 888-247-6453 phone number Mon-Fri 9am-7pm, Sat 9am-6pm ET. The short answer is that you should call on a Tuesday. This observation and the following section are based on analysis of a sample set of 85 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Air Miles phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Air Miles staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Air Miles is Saturday. The most busy day to call is Monday, which averages 125% more phone calls by comparison. Again, this is based on a sample of 85 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Air Miles

In summation, the best day to call Air Miles is Tuesday.

Why Customers Call Air Miles

If you have time to do a bit of reading before you call Air Miles, we recommend you read over some of our problem-specific articles.

What is the expiry date for my Air Miles?

The expiry date for Air Miles depends on the specific program and can vary. As of December 31, 2016, Air Miles introduced a new policy allowing the miles to not expire as long as the account remains active within a five-year period. This means that as long as at least one mile is earned or redeemed within five years, the miles will remain valid. If no activity occurs within that timeframe, the Air Miles will expire. It is important to note that each individual program may have its own rules and regulations, so it is recommended to review the terms and conditions of the specific program to determine the expiry date for your Air Miles.

How long does it take for Air Miles to be credited to my account?

Air Miles typically take up to 72 hours to be credited to your account. However, the exact timeframe can vary depending on various factors such as the type of transaction, participating partner, and any potential delays. In some cases, Air Miles may be credited instantly, while others may take slightly longer. It's important to note that certain transactions, such as those made near the end of a month, may take longer to reflect in your account. If you find that your Air Miles haven't been credited within the expected timeframe, it is recommended to wait for a few more days before contacting customer support.

What happens to my Air Miles if I cancel my account?

If you cancel your Air Miles account, your Air Miles will be forfeited and you will no longer have access to them. The cancellation process includes the removal of all the Air Miles you have accumulated. It is important to note that once your account is canceled, the Air Miles cannot be reinstated or transferred to another account. Therefore, it is advisable to redeem your Air Miles before canceling your account to make the most of your accumulated rewards. We encourage you to utilize your Air Miles for flights, hotel stays, merchandise, or other rewards available within the Air Miles program to maximize your benefits before canceling your account.

Top Air Miles customer service problems

Click the link above to get answers to just about any Air Miles customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Air Miles, and their purpose. Are any of these similar to the reason you are trying to call?
Missing miles from purchase: "I made a purchase at Shell and my account is missing seventy eight miles."
- From a call lasting 4m 46s , May 14, 2024 6:43 PM
Inquiring about promotion: "I received a mail about a promotion for saving on gas with my AirMiles card."
- From a call lasting 3m 58s , Apr 10, 2024 8:36 PM
Issues accessing account from Europe: "I'm in Europe, and you're blocking European addresses from reaching your site."
- From a call lasting 12m 43s , Apr 9, 2024 8:35 PM

More Air Miles Customer Service Contacts

There are of course other ways to contact Air Miles customer service besides the phone. Below we list the best ones, by medium.

Air Miles Customer Service Live Chat

airmiles.ca - Customer Service
This is the link for live chat.
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Air Miles provides this option.

Air Miles Customer Service on X (formerly Twitter)

twitter.com/AIRMILES - Customer Service
Use the link to connect with customer service through Twitter
Air Miles, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Air Miles Customer Help Desk / Web Support

airmiles.ca - Customer Service
Online customer service support
As a last, sometimes only, resort- Air Miles customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Air Miles's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Air Miles agent. This phone number is Air Miles's best phone number because 14,298 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-247-6453 include Make a booking, Change flight, Cancel flight, Flight delayed, Baggage problem and other customer service issues. Rather than trying to call Air Miles first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or chat or web or twitter. In total, Air Miles has 3 phone numbers. It's not always clear what is the best way to talk to Air Miles representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Air Miles. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Air Miles. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Call with our super-powered phone
  • Click to call- even from your desktop
  • We dial and get a human for you
  • AI-powered suggestions of what to say
  • Keep a transcript and other stats
  • Free, unintrusive: no account needed

Compare Air Miles Customer Service

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!