How Do I Return an Item to Zulily?
This simple guide outlines how to return an item to Zulily and receive store credit. If you have recently purchased a product from Zulily that you would like to return, this guide can help you. The article explains which items are eligible for a return, how to issue a returns request, how to ship your parcel, and what to do if these steps are unsuccessful.
If you have recently purchased a Zulily product, but you would like to return the item, this simple guide will be of use to you.
You decided to purchase a product from Zulily because you've heard they offer great prices and fast delivery services. However, there is an issue with your item and you would like to return it so you can be issued with store credit. If you are not sure of how the returns process works, this article will help you.
To discover the fastest way to return your Zulily product and receive store credit, follow this guide.
Determine if Your Product is Eligible for Return:
Before trying to return your Zulily item, you need to determine whether it is eligible for return. Unfortunately, not all products are suitable to be returned for health and hygiene reasons. Products that are not eligible for return include:
- Underwear
- Swimwear
- Personalized Items
- Perishable goods
- Luxury Items
- Extremely Heavy Items
- Some Electronics
If you are unsure whether your item is eligible for a return, you can check via your Zulily online account. To do so, log into your account and visit the 'My Orders' page. Whether your item is suitable for return will be listed under the product description.
It may also be important to realize that Zulily does not offer refunds, and items eligible for a return will be exchanged for store credit.
Issuing a Return:
Log In To Zulily:
Once you have made sure that your item is eligible for a return, you can proceed with the returns process.
To do so, visit the Zulily website homepage and log into your account. To log into your account, locate the 'Already a Member? Sign In' hyperlink, which can be found in the top right-hand corner of the page. Click on the link and sign in to your account as instructed.
Visit the My Orders Page:
Once you have successfully logged in, you need to visit the 'My Orders' page. From there, find the product that you would like to return and request a return. If your account has been accepted, you will receive a shipping label, which can be used to ship your parcel.
It is important to note that orders are no longer eligible for return after 30 days. Therefore, if you purchased your product more than 30 days ago, you will not be able to return it.
Ship Your Item:
As soon as your return request has been approved and you have received your shipping label, you can post your parcel back to Zulily.
To ship your parcel, print off your shipping label and adhere it to the outside of your parcel, making sure any other labels are covered. You should also include a copy of your returns email inside the parcel.
You can ship your parcel at any post office, but make sure to purchase recorded delivery to ensure your parcel arrives safely.
If This Doesn't Work:
If you have followed this guide carefully, but are still unsure of the Zulily returns process, contact the customer service team.
You can find the Zulily customer service contact information on the GetHuman website.
Further questions?
Solutions to similar problems
Why does GetHuman Write How-to Guides for Zulily Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like Zulily in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Return an Item to Zulily? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.