A:You have to put in your account number or social security number to get a live agent.Our free phone can also navigate phone menus to get a live human at Citizens Bank for you.
Q:
Does Citizens Bank offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 7am-10pm, Sat-Sun 9am-6pm EST.The least busy day is Sunday, and the most busy day is Tuesday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Wednesday, and the shortest are on Thursday.You can skip the hold time for free.
Toll-free · 24 hours, 7 days · Press 000. · Account info, press star. Reset password, press 1. Unlock user ID or to enroll in online banking, press 2. Mobile or online banking support, press 3. Zelle, external transfer, and bill payment support, press 4. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · Mon-Fri 7am-10pm, Sat-Sun 9am-6pm EST · Press 0 through each prompt, then # each time it asks for your credit card number · Credit Card Services - Enter your 16-digit credit card account number. · Free tools available: Talk for me, Skip the wait, Schedule my call
Toll-free · 24 hours, 7 days · For Auto Finance · To access your account, enter your full loan number. · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Citizens Bank below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Citizens Bank phone number to document the phone system.
Here is how our research team describes the way the Citizens Bank phone system greets you: Please enter your 16-digit credit card number or your account number, then press #.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:You have to put in your account number or social security number to get a live agent.
Below are some clips we've found from Citizens Bank's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"You've reached Susan's.
Please enter your account or sixteen digit ATM debit card number then press pound."
Excerpt from a call with Citizens Bank
Thursday, November 7, 2024 8:07 PM
The first phone menu
"You've reached Citizens.
Please enter the last four digits of the account or debit card you are calling about, then press pound key.
Or to report a lost or stolen card, press one.
To report a fraud, dispute a transaction, or for claim status, press two."
Excerpt from a call with Citizens Bank
Thursday, July 25, 2024 10:45 PM
After you press 2
"To respond to a text message or email alert, press one.
To file a claim or dispute a transaction, press two.
For account information, press star."
Excerpt from a call with Citizens Bank
Monday, May 20, 2024 11:48 PM
What are the hours and when should I call?
Citizens Bank operates the call center for this 800-922-9999 phone number Mon-Fri 7am-10pm, Sat-Sun 9am-6pm ET.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 665 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Citizens Bank call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Citizens Bank phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Citizens Bank staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Citizens Bank is Sunday.The most busy day to call is Tuesday, which averages 487% more phone calls by comparison.Again, this is based on a sample of 665 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Wednesday.
In summation, the best day to call Citizens Bank is Thursday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Citizens Bank staffs up on Thursday to handle the higher call volume, and that makes it the best time to call.
When calling this number, it's important to remember that this is Citizens' fraud monitoring phone number, so the security protections on this number are quite high. When you first call, you're asked to provide either your account number or your PIN number to confirm that you're the person owning the account.
If you don't have that or don't want to provide it, you do have a second option via waiting a few moments and saying that you want to report fraud of some kind on your account. If you choose this action, the system allows you to select the method you want Citizens to contact you with. However, before Citizens will send you anything, you have to provide them with your nine-digit Social Security number. There's no way to get around this if you don't give them that information.
Given that I don't have an account with Citizens and didn't want to provide personal information, I hit a road block at this point. And that's a positive, because this information is of the highest sensitivity. A bank shouldn't make it easy for nefarious characters to gain access to customers' accounts simply by posing as a legitimate customer. It should set up firm roadblocks that keep customers' information as safe as possible.
Based on this action, I would feel comfortable using this number to get help if I were a bona fide customer of Citizens Bank.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
Why Customers Call Citizens Bank
If you have time to do a bit of reading before you call Citizens Bank, we recommend you read over some of our problem-specific articles.
Yes, First Citizens Bank offers mobile banking services to its customers. Our mobile banking platform allows you to conveniently and securely manage your finances from anywhere, anytime using your smartphone or tablet. With our mobile banking app, you can check your account balances, view transaction history, transfer funds between accounts, pay bills, deposit checks remotely, and locate ATMs and branches near you. We prioritize the security of your information, employing advanced encryption and authentication protocols to ensure the safety of your transactions. Our mobile banking services aim to provide you with a seamless and efficient banking experience on the go, making it easier for you to stay in control of your finances.
First Citizens Bank offers a range of different types of accounts to meet the diverse needs of its customers. These account options include personal checking accounts, savings accounts, money market accounts, certificates of deposit (CDs), and individual retirement accounts (IRAs). Personal checking accounts provide everyday banking convenience with features such as online and mobile banking, bill pay, and debit card access. Savings accounts help customers save and earn interest on their funds. Money market accounts offer higher interest rates while still allowing easy access to funds. Certificates of deposit provide a secure way to grow savings with fixed interest rates and various terms. Lastly, First Citizens Bank also offers IRAs to assist customers with saving for retirement, with both traditional and Roth options available.
The minimum balance required for a First Citizens Bank account depends on the type of account you have. Our Everyday Checking account, which is our most popular choice, does not require a minimum balance. This means you can open an account with any balance amount. For our other account options such as Premier Checking and Premier 60 Plus Checking, there is a minimum balance requirement of $1,500. These accounts offer additional benefits and features like earning interest and free checks. It is important to note that if your account falls below the minimum balance requirement, you may be subject to a monthly maintenance fee. To find the account that best suits your needs, visit our website or contact a First Citizens Bank representative today.
Click the link above to get answers to just about any Citizens Bank customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Citizens Bank, and their purpose. Are any of these similar to the reason you are trying to call?
Check pension deposit: "I just wanna see if my pension was deposited to my account."
- From a call lasting 12m 10s , Nov 1, 2024 11:17 PM
Transfer money inquiry: "I just wondered if it was possible for two people to transfer money between their debit."
- From a call lasting 13m 34s , Oct 31, 2024 4:21 PM
Information about why customers call Citizens Bank is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- Citizens Bank customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Citizens Bank's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Citizens Bank agent. This phone number is Citizens Bank's best phone number because 12,036 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-922-9999 include Setup an account, Question, Complaint and other customer service issues. Rather than trying to call Citizens Bank first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Citizens Bank has 4 phone numbers. It's not always clear what is the best way to talk to Citizens Bank representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Citizens Bank. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Citizens Bank. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
