Dell Customer Service

Calling Dell was a surprisingly easy process, even though I was prepared to be on the line for a while. I was able to get through the menu fairly swiftly due to their automated voice assistant and was waiting in a hold line queue in less than a minute and a half. I have never been able to get to customer support that quickly for any major company outside of Apple. 

I don't have a Dell product yet, but given how easy that customer support call was, I might be more inclined to consider it. I needed to talk to someone about a Dell tablet that I was thinking about buying. I wanted to know a little more about its specs, and I had a few compatibility issues because I wanted to make sure that it will integrate properly with my phone and my laptop. While they would all be PC products, I don't want to end up with issues transferring pictures, files, etc., down the line. 

When I first called, the voice said, "Thanks for choosing Dell. Your call may be recorded for training purposes. If you know the seven-digit extension you are calling, you may say or enter it now. How may I help you?"

It took me a second to realize I was supposed to just answer the virtual assistant back, but then I said, "Talk about Dell tablets." Apparently, that was enough for her because she responded, "Okay, a tablet. Which do you need help with, tech support, a recent order or making a purchase?" I answered her, "making a purchase," and then she followed up with one more question for me. This time, she said, "Will this product primarily be for personal use or business use?" I responded that it was for personal use, and then she asked me to hold while she transferred me. 

From here, I was put into the queue, and the hold music started to play. In between the hold music, I was reminded that Dell also offers support online, but I hung on the line because the whole point was I wanted to talk to someone. It did take roughly 10 minutes from this point, but I called later in the evening, and I think that helped with the hold time. When the agent did pick up, she was very friendly and able to answer all of my questions, so it was worth my time in the end.