Comcast Live Chat

How to chat with Comcast by GetHuman

https://www.xfinity.com/chat/
Live Chat with Comcast Agents
  • Chat is available 24 hours, 7 days.
  • The average wait time (for agents to join) is 5 minutes.
  • Current estimated wait time for an agent to join your chat window is 5 mins.
Despite the fact that Comcast has a live chat function, most customers prefer to talk to an agent over the phone. The most cited reason is that customers believe that phone-based agents are more empowered to help them with their issue.

Topics from recent customer chat windows

I change my credit number a*d want to give the new number
Want to cancel service
I would like to see if Comcast is willing to extend their cable just a few meters to ou...
Constantly getting messages that my Credit card Company refused payment. That is not tr...
Cable line issues with an appointment for today.
Payment are being paid on a comcast customer’s acct that was not authorized
Need internet service
We are a new internet customer however we did not receive a moden that was to be mailed...
General questions about service
How do I register for the ** dollars credit on my bill on my Internet
Need to change or cancel my plan
How can I get someone's wifi to disconnect bc they're screaming putting voices in my he...
I am requesting a transfer of services from one apartment to another. It is in the sam...
I received the following message *"Access Denied*You don't have permission to access on...
Help me with my issue

Comcast Live Support Statistics

Live chat starting pointhttps://www.xfinity.com/chat/
Department you chat withCustomer Service
Chat center hours24 hours, 7 days
Best time to chat2:45pm
Average wait5
Current wait5
Rank (overall)4
Alternate methodsphone or chat or twitter or web
Quality of communication60%
Quality of help49%
Customer votes60,625
Information last updatedThu Feb 22 2024 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number800-266-2278

Chatting with Comcast Customer Service

Live chat with Comcast by following these instructions. For better talking points and tips, be sure to tell us what kind of issue you are trying to message with Comcast about. We can usually help ensure a better outcome. This is the best way to live chat with Comcast because 331,158 customers have used it over the last 18 months to reach customer service and told us about it. Live chat is an excellent way to quickly get a human agent to talk to about your customer service problem and the wait times are usually shorter than they are for phone-based support. But sometimes chatting is inconvenient or not preferred, in which case Comcast usually prefer to call their phone number, which we provide a link to above. The department that mans the chat windows at https://www.xfinity.com/chat/ are used to handling Billing, Service Outage, Streaming or Download Trouble, Equipment Trouble, Cancel Service and other customer service issues. When you chat with Comcast agents, they are most likely chatting with you from their call center located in South Carolina or Pennsylvania or Colorado or New Hampshire. Live chat is rarely available 24/7, and this department is open 24 hours, 7 days. It's hard to tell if companies like Comcast offer customer care over live chat, so we started compiling this information and best alternatives from customers like you. Please keep sharing what you know about contacting Comcast with GetHuman and keep sharing with others so we can together make customer service less frustrating.

Contacting Comcast

While Comcast does offer live chat as a way to get help, they also have a phone number. In total, there are 14 ways to get in touch with them. The best phone number for Comcast is their 800-266-2278 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Know any other ways to contact Comcast? Or is any of the information above inaccurate? Please let us know so we can keep sharing the best possible information with other customers.

Are Comcast and GetHuman affiliated?

GetHuman and Comcast have no relationship whatsoever. GetHuman has been a forum for customers to share tips with each other since the early 2000s and continues to be a resources to over 50 million US customers per year, as well as consumers around the globe. Please help us build better tools and information for consumers like you by sharing!

Comcast Contact Info

Information that GetHuman and its users have gathered about how to best reach Comcast
Comcast Phone NumberMore Comcast Contact Info

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