If you're currently a Verizon FiOS customer and need to dispute a charge, follow the simple instructions outlined here.
Verizon FiOS, a subsidiary of Verizon, is a telecommunications company offering bundles of Internet, telephone, and television services that operate on a fiber-optic network. This type of network is typically faster than other network connections. Currently, Verizon FiOS is offered in nine states across the United States and is used by more than five million customers. If you have a charge on your Verizon FiOS bill you want to dispute, follow these simple steps.
First, Verizon recommends you look up specific charges in its Billion Glossary to review common charges you may not be aware of. If that doesn't explain your concerns, make sure to review your previous bill. Your current bill may be higher if you only made a partial payment or missed a payment the month prior.
Before reaching out to Verizon FiOS's customer service, check the online Help Forum to see if someone has an answer for you. Someone else may have experienced a similar problem and already have an explanation.
At the top of the page, click on the area that says 'Search the Verizon Fios Community.'
Type in your issue and look through the search results for an answer.
If there isn't an explanation for the charges, you can reach out to Verizon to dispute the fees.
You can call into the Verizon FiOS Customer Service team. You will need to provide some personal and account details to verify your identity. Explain the charges you want to dispute and make sure to include the exact amount you want to be refunded as well as the transaction date. If the customer service agent approves the refund on the spot or says it needs to be reviewed further, ask for an email confirmation. Keep the customer service agent on the line until you've received the email and have had a chance to review it for accuracy.
GetHuman has been working for over 10 years on sourcing information about big organizations like Verizon FiOS in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Dispute Charges on My Verizon FiOS Bill? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.