In a nutshell: If you are a Verizon Fios customer who wants to use online services, you will need an online account. This allows you the convenience of paying bills, scheduling service appointments, upgrading your plan, and more without any hassle. However, if you can’t access your Verizon Fios account, you won’t be able to manage your internet, TV, and phone services. This guide can help by walking you through the steps required to gain access to your Verizon Fios account and continue managing your plans.
If you are a Verizon Fios customer who wants to use online services, you will need an online account. This allows you the convenience of paying bills, scheduling service appointments, upgrading your plan, and more without any hassle. However, if you can’t access your Verizon Fios account, you won’t be able to manage your internet, TV, and phone services. This guide can help by walking you through the steps required to gain access to your Verizon Fios account and continue managing your plans.
Visit the Verizon Fios website and click “Sign in” at the top right side of the page. A drop box will open, offering you several options:Account OverviewPay BillMake a one-time paymentRegisterBusiness Log inChoose the best option for you.
You can access your account by clicking "Sign in" at the top right of the home page, “Account overview,” entering your Verizon user ID or mobile number (for home customers, enter your user ID), inputting your password, and clicking “Continue.”
If you want to access your Verizon Fios business account, click "Sign in" at the top right of the home page, click “Business Log in,” enter your credentials, and click “Manage my business.
If you forgot your user ID or password, you can easily retrieve your ID or reset your password.
To reset your password:Click “Account overview” on the sign-in drop-down menuClick “Forgot user ID or password”Enter your Verizon user ID or mobile number (for home customers, enter your user ID)You will be sent an email or text message with a link to reset your password.To find your username:Click “Account overview” on the sign-in drop-down menuClick “Forgot user ID or password”Click “Forgot User ID”Enter the email address associated with your account or mobile number.
To pay your bill, click “Pay Bill” and follow the steps above to log into your account. If you want to make a one-time payment, you don’t have to access your account. Simply click “Make a one-time payment,” choose your service between home account, mobile account, and prepaid, then enter your credit card or payment information.
If you have a service but haven’t signed up for an online account yet, click “Register” on the sign-in page or “Create new account” on the Log in page. Choose the service you would like to register, options include:Mobile5G Home InternetFios Home InternetPrepaid MobileAfter making your selection, continue with the sign-up process.
If you encounter any issues while attempting to access your account, you can reach a Verizon Fios customer support agent by clicking here. Support representatives can reset your login, update your profile, or walk you through troubleshooting steps.
Signing up for an online account with Verizon Fios gives you full control over services, billing, and troubleshooting tools. However, you can’t use these management tools if you are unable to get back into your account. The good news is that there are several ways to retrieve your credentials if you know the right steps to follow. Use this step-by-step guide to help recover your login information through the website, the My Verizon app, or by contacting support.
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