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Gap Customer FAQ

Top Answers & How-to Guides

What is Gap's Phone Number?

The question we are asked most often is about how to talk to Gap customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Where Can I Find My Gap Account Number?

If you're looking for your Gap account number, the best way to find it is to call customer service or check your credit card...

Is It Possible to Merge Two Gap Accounts?

There is no official way to merge two Gap accounts. If you need to consolidate your Gap shopping, the best thing to do is...
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Recent Gap Customer Questions

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Gift Card Inquiries

What Do I Do If My Gap Gift Card Balance Won't Load?

If something has gone wrong with Gap's gift card balance checker tool and it won't load your gift card balance correctly, there...
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How Do I Check the Balance on My Gap Gift Card?

If you have a Gap gift card, you can check the balance on your card by visiting the Gap website and logging in to your account....
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How Do I Request a Refund for a Gift Card from Gap?

Log into your account at Gap to request a refund for a gift card from Gap. Click Order History under My Account tab. Find the...
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How Do I Buy a Gift Card from Gap?

Go to your Gap account and choose Gift Cards from the menu on the left. Pick an amount. Enter your email address and password....
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How Do I Send Someone a Gap Gift Card?

Gap makes sending a gift card easy by allowing customers to purchase online and deliver them either via email or regular mail....
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How Do I Use My Gap Gift Card for My Purchase?

Register your gift card online to use your Gap gift card. Add an order to your cart and select Gift as the payment method....
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How Do I Transfer a Gap Gift Card to Another Account?

In short, you can transfer your Gap gift card to another account. All you need is the account number and PIN of the card. You...
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If I Don't Claim an Gap Gift Card, What Happens?

Gap gift cards are the perfect way to shop for Gap merchandise, but what happens if you don't claim your gift card? If you...
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Can I Use Gap Rewards points to buy a gift card?

Gap Rewards points are not eligible for purchasing gift cards as they are intended for use on qualifying Gap products only. For...
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Account Management

Where Can I Find My Gap Account Number?

If you're looking for your Gap account number, the best way to find it is to call customer service or check your credit card...
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Is It Possible to Merge Two Gap Accounts?

There is no official way to merge two Gap accounts. If you need to consolidate your Gap shopping, the best thing to do is...
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How Do I Unlock My Gap Account?

If your Gap account is locked, you can do a few things to troubleshoot the issue. The first step is to figure out why your...
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How do I unsubscribe from Gap promotional emails?

To stop receiving promotional emails from Gap, look for an unsubscribe link in the emails. By clicking this link, you can...
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Delivery Issues

How to Report an Issue with Gap Delivery?

If you have a problem with your Gap delivery, the first step is to check your order status via the app or website. If you still...
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How Do I Complain to Gap About a Late Delivery?

When you order from Gap, you want your package delivered on time. When delivery is late, you can file a complaint by calling...
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What Should I Do When Gap Delivery by Usps Is Missing?

After placing your Gap order, you can track the status to see where your package is during the shipping phase. If your package...
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Returns and Exchanges

How Do I Track My Gap Return?

If you've recently returned an item to Gap, you can track it to see that Gap has received your parcel. All you need to do is...
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How Do I Get a Refund from The Gap?

Gap customers have options when it comes to receiving a refund for a purchase. The quickest way to receive a refund is through...
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What Is The Gap's Return and Refund Policy?

Buying items online is fun, you feel exhilarated upon checkout and when you receive your order. Needing to return or exchange,...
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Does The Gap Pay for Shipping on Returns or Exchanges?

This guide explains to customers of the Gap how to return or exchange a recently purchased item for free. If you want to...
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How Do I Return an Item from The Gap?

The main thing to remember when returning an item to the Gap is to make sure you include the prepaid shipping label when...
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How Do I Exchange an Item from The Gap?

When you shop online, there's no guarantee the products will be as expected when delivered. Thus, you may have to exchange your...
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How Do I Return an Item to Gap from Their Cyber Monday Sale?

This article outlines how Gap customers can return their Cyber Monday purchases. If you purchased an item from the Gap Cyber...
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How Do I Return an Item to Gap from Their Black Friday Sale?

This guide explains how Gap customers can return an item they purchased from the Black Friday sale. If you have recently bought...
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Promotions and Deals

How Do I Find Black Friday Deals for Gap?

Gap customers have a variety of different ways to find out about Black Friday deals. The easiest and most convenient option is...
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How Do I Find Cyber Monday Deals for Gap?

You can find Gap Cyber Monday deals on their website. The deals allow you to enjoy amazing discounts on all sorts of items...
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Order Management

How Do I Make an Order for The Gap Black Friday Event?

If you plan on making an order for the Gap Black Friday event, you simply need to add items to your cart and provide the...
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How Do I Make an Order for The Gap Cyber Monday Event?

if you plan on making an order for the Gap Cyber Monday event, you simply need to add the items to your shopping bag. When you...
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Can I Cancel My Order and Get a Refund?

Customers can cancel orders and obtain refunds from Gap, but this depends on the order status and timing. If the order has...
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Shipping Policies

What is Gap's International Shipping Policy?

Gap provides international shipping to select countries, using reliable carriers for delivery. Customers may need to pay duties...
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What is Gap's policy on damaged items?

Gap has a customer-friendly policy for damaged items, focusing on satisfaction and quality. If an item arrives damaged,...
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We look to the Gap issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Gap issues reported to GetHuman
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