How Do I Get a Refund from The Gap?

Gap customers have options when it comes to receiving a refund for a purchase. The quickest way to receive a refund is through a local retail location. You can visit the store with your receipt and any other necessary paperwork to receive a refund. Customers have forty-five days to return items for a refund. However, if they return items after the forty-five day period they can still receive a refund in the form of a store certificate or store credit. The Gap will issue a refund to the original form of payment for the returned item. If you used a credit card, Gap will refund your return to your credit card. Also, online returns receive free shipping. However, online returns require you to call customer service to process them. Otherwise, you can visit a Gap retail location to get your refund.

Jeff Whelpley is the editor / author responsible for this content.
Dec 9, 2022

Gap customers have several options when it comes to getting a refund. Customers can take various steps to return an item and get a refund. Customers have the option of receiving a refund at a retail location or using one of the other options to receive a refund. The way you receive your refund will be dependent on whether or not your item was purchased online or at a retail location. It will also be dependent on the time frame. Returns refunded within the required forty-five-day window will be returned to the customer in the original form of payment. However, returns that fall outside of that forty-five-day window will be refunded via a store certificate or store credit.

Gap's Return Policy

The Gap allows customers to return or exchange items that were purchased within forty-five days of purchase. Customers have the option of using the free prepaid shipping levels or making the return or exchange in the store. Otherwise, customers should find the nearest Gap location. A store associate can refund your items. Mail Only items can't be returned to a store. Your return items must be unworn and unwashed. Defective items can be returned as well. Although the return policy states that items must be returned within a forty-five-day window, items returned after that period are still eligible for a merchandise certificate or store credit if they are returned after the forty-five-day window. Customers can always contact customer service if they have specific questions about refunds.

Your Refund

The quickest way to receive your refund is to visit a Gap retail location. You should be able to receive a refund in the same payment form you used to make the purchase. For example, if you used your Visa debit card to make the purchase, your refund will be applied to the same card you used originally. However, if you made a purchase online, you will need to contact customer service to start the return process. Gap offers free shipping on orders of $50 or more and free shipping for all return orders. You will receive a refund to the original form of payment you used to make the purchase and Gap will pay for return shipping. You will receive a refund through customer service. Customers who order online receive a prepaid return shipping label that can be used to return or exchange items. However, if you somehow don't have a prepaid return label you can create one by visiting the Gap website and using the interactive returns process .

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Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
How Do I Get a Refund from The Gap?

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