How Do I Return an Item from The Gap?
The main thing to remember when returning an item to the Gap is to make sure you include the prepaid shipping label when returning to the store or by mail. If you purchased an item from Gap.com, it can be returned to a Gap land store or sent back through the postal service for a refund or exchange.
If your question is, "How do I return an item from the Gap?" this article can help. It has everything you need to know about returning an item for a refund or an exchange.
How to Exchange or Return An item By Mail that Was Purchased Online
The problem with shopping online is, you can't try anything on to see if it fits. Not only that, but a lot of things appear differently on the display picture than they do when you get the item. So, you will end up returning many items you order online for a refund or exchange.
To get a free no-hassle return or exchange, make sure you use the prepaid return shipping label whether you are returning the item by mail or at the land store. Items purchased at Gap, Banana Republic, and Old Navy can be returned within 45 days of purchase for a full refund or exchange.
Prepare Your Return Label
Create a prepaid USSPS or UPS label to start your return. You no longer need to print out the label if you use their interactive returns process.
Prepare the Package
- Generate a packing slip through the interactive returns process and pack the items you are returning securely inside the package, it came in (if possible).
- Peel off or scratch out any tracking labels that appear on the package and affix the new return shipping label to the box.
Ship Your Package
When you are ready to ship your package:
You can give your package to your mailman for the U.S. Postal Service, schedule an at-home pick up free, or drop your package in the nearest mailbox. Or drop your package off at a UPS location near you, for UPS. If you need further assistance click here.
How to Exchange or Return An item that Was Purchased Online to a Land Store
Gap, Old Navy, Banana Republic, or Athleta items purchased online, can be returned to an appropriate land store. For example, if you purchased a product from Gap.com, you could only return it to a Brick and Mortar Gap retail store, but not to a Banana Republic store or Old Navy. If you purchased a product online, you cannot return it to any of the Outlet stores or factories owned by the Gap
Note: Items that are marked, "Mail Only" can only be returned by mail. Check the email that was sent to you after your purchase for the shipping confirmation first, then do:
- Find the closest store to you.
- Take your shipping invoice, the item, and/or a printout of the confirmation email you received to the store.
- Provide everything to the sales associate and explain why you are returning the item. In addition, make sure you tell him or her if the item you are returning was a gift.
What Happens Next?
Once the item has been received, the store will refund your money back to the original credit card you used to make the purchase. Depending on your credit card company, it can take up to ten days before your refund shows up on your credit card.
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