Toll-free·Calls Customer Service·Most popular Gap number
Q:
How do I talk to a live human at Gap?
A:Press 6 at the first menu. Then press 3.
Q:
Does Gap offer 24 hour customer service?
A:Not at this number; hours here are Mon-Sun 7am-1am EST.The least busy day is Saturday, and the most busy day is Monday. Details
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Thursday, and the shortest are on Tuesday.
How do I get through the phone menu to a live person?
GetHuman researchers routinely call this Gap phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 6 at the first menu. Then press 3.
Here is how our research team describes the way the Gap phone system greets you: For recent orders, press 1. To place an order or get product information, press 2. For credit card questions, press 3. For gift card questions, press 4. For gas rewards, press 5. For more options, press 6.
Below are some clips we've found from Gap's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thanks for calling Gap.
Main menu. To begin, please select from the following options.
For questions about recent orders, press one.
To place an order or get more information on a product, press two."
Excerpt from a call with Gap
Friday, February 9, 2024 5:21 PM
The first phone menu
"Thanks for calling Gap.
Main menu. To begin, please select from the following options.
For more options, press six. To repeat the menu, press nine.
For questions about recent orders, press one.
To place an order or get more information on a product, press two."
Excerpt from a call with Gap
Wednesday, April 24, 2024 11:31 PM
After you press 3
"For credit card questions, press three.
For gift cards questions, press four."
Excerpt from a call with Gap
Tuesday, February 27, 2024 2:08 PM
What are the hours and when should I call?
Gap operates the call center for this 800-427-7895 phone number Mon-Sun 7am-1am ET.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 197 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Gap phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Gap staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Gap is Saturday.The most busy day to call is Monday, which averages 76% more phone calls by comparison.Again, this is based on a sample of 197 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Thursday.
The best time to call Gap
In summation, the best day to call Gap is Thursday.
Why Customers Call Gap
If you have time to do a bit of reading before you call Gap, we recommend you read over some of our problem-specific articles.
There is no official way to merge two Gap accounts. If you need to consolidate your Gap shopping, the best thing to do is transfer your items from one account to the other. You can transfer your balance to another account if you have a Gap Credit Card. Finally, if you don't need both accounts, you can delete one of them. Just remember that deleting an account is a permanent action.
If your Gap account is locked, you can do a few things to troubleshoot the issue. The first step is to figure out why your account is locked in the first place. There are a few reasons this could happen: you entered the wrong password too many times, your account has been inactive for a long time, or there is suspicious activity on your account. Please change your password immediately and contact customer service if you think your account has been hacked.
If you're looking for your Gap account number, the best way to find it is to call customer service or check your credit card statement. You can also visit a Gap store in person or look for it in your online profile. Once you have your account number, you can use it to make online purchases or returns.
Click the link above to get answers to just about any Gap customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Gap, and their purpose. Are any of these similar to the reason you are trying to call?
Issue with discount application: "There was an item I wanted to purchase but the discount is not being applied."
- From a call lasting 8m 43s , Apr 29, 2024 9:23 PM
Assistance with order: "Can you help me with an order, I have all the item numbers ready."
- From a call lasting 13m 46s , Apr 26, 2024 3:38 PM
Paying balance: "I'm calling to pay my balance."
- From a call lasting 2m 29s , Mar 13, 2024 5:37 PM
Address correction needed: "I saw on my order that the address was insufficient."
- From a call lasting 7m 30s , Feb 18, 2024 5:03 PM
Return inquiry for defective item: "I'm stuck with these dresses now or if you know, what can I do?"
- From a call lasting 3m 25s , Feb 9, 2024 5:21 PM
More Gap Customer Service Contacts
There are of course other ways to contact Gap customer service besides the phone. Below we list the best ones, by medium.
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, Gap provides this option.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Gap will reply our your email.
Gap, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
undefined Customer Service on Facebook / Messenger
Some customer service teams, like that of Gap, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
As a last, sometimes only, resort- Gap customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Gap's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Gap agent. This phone number is Gap's best phone number because 498 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-427-7895 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Gap first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or facebook or twitter or email or web or chat. In total, Gap has 1 phone number. It's not always clear what is the best way to talk to Gap representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Gap. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Gap. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.