A:Must enter the last 4 digits of the social security number, next enter your zip code, then press 0.You can also use our free service that can talk to Vanguard for you and report back.
Q:
Does Vanguard offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8am-8pm EST.The least busy day is Thursday, and the most busy day is Friday.If the call center is closed, you can schedule a call.
Q:
How long will I wait on hold?
A:The average hold time is 6 minutes.The longest hold times are on Thursday, and the shortest are on Friday.You can skip the hold time for free.
Toll-free · 24 hours, 7 days · Press 2, enter social security number, then press 4 OR Press 0 at each prompt · If you have an account, enter the last 4 digits of your social security card or ID number. If you don't have an account, you can say, "I am just getting started." · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Vanguard below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Vanguard phone number to document the phone system.
Here is how our research team describes the way the Vanguard phone system greets you: If you have an account, enter the last 4 digits of your social security card or ID number. If you don't have an account, you can say, "I am just getting started."
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must enter the last 4 digits of the social security number, next enter your zip code, then press 0.
Below are some clips we've found from Vanguard's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may need the phone number on your account
"Thank you for calling Vanguard.
The twenty twenty three tax season is here.
If you're calling regarding tax forms and would like to receive a text message with a link to retrieve your forms, please say yes or press one."
Excerpt from a call with Vanguard
Monday, March 25, 2024 5:34 PM
They may ask your reason for calling (instead of a menu)
"If you are not calling about an existing Vanguard account, you can say I'm just getting started."
Excerpt from a call with Vanguard
Tuesday, July 2, 2024 7:22 PM
They may ask you to enter information with the dial pad
"Thank you for calling Vanguard.
We have some questions to get to the right department.
If you have an existing Vanguard account, please enter the last four digits of your Social Security number or employer ID number."
Excerpt from a call with Vanguard
Tuesday, July 2, 2024 7:22 PM
They may ask you to say or enter information
"Thank you for calling Vanguard. Our offices are currently closed.
However, if you are trying to reach your relationship manager, please say or enter the last four digits of your Social Security number or employer identification number."
Excerpt from a call with Vanguard
Wednesday, May 15, 2024 8:14 AM
What are the hours and when should I call?
Vanguard operates the call center for this 877-662-7447 phone number Mon-Fri 8am-8pm ET.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 228 calls made in the last 90 days using our free, web-based phone (see above).
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, it will automatically wait until the Vanguard call center opens before trying to call. It will ask your permission before it places the call, so you can also further delay that scheduled call until you are ready. But that means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Vanguard phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Vanguard staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Vanguard is Thursday.The most busy day to call is Friday, which averages 62% more phone calls by comparison.Again, this is based on a sample of 228 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Wed
Thu
Quietest
Fri
Busiest
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Thursday.
In summation, the best day to call Vanguard is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Vanguard staffs the call center well on Thursday.
Why Customers Call Vanguard
If you have time to do a bit of reading before you call Vanguard, we recommend you read over some of our problem-specific articles.
From start to finish, you can open a new Vanguard account in less than 10 minutes. Visit Vanguard's website online, enter a few details about yourself, choose your account type, and establish funding to get started. Once the account is opened, you can start investing in as few as three business days.
If you have a Vanguard investment account and want to close it, you need to withdraw all the money out of that account to your bank account. First, you need to link your Vanguard and bank accounts. You can withdraw the money via electronic bank transfer or wire transfer. If you haven't linked accounts yet, Vanguard may be willing to help you withdraw your money anyway.
If you believe your Vanguard account was hacked, you must take immediate action to secure it. You will need to change your password and the email address associated with your account. The procedure is different depending on which kind of Vanguard account you have. You will also need to file some reports.
Click the link above to get answers to just about any Vanguard customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Vanguard, and their purpose. Are any of these similar to the reason you are trying to call?
Assistance with cost basis: "My reason for calling has to do with the cost basis for my investments."
- From a call lasting 46m 5s , Jul 23, 2024 9:55 PM
Locked out of account: "I'm locked out of my account and every time I try to get on, it tells me it's the wrong password, and it does reset it."
- From a call lasting 10m 39s , Jul 12, 2024 4:59 PM
Transfer money from Schwab: "I have an account with Vanguard, and I wanted to transfer some money from Schwab to Vanguard and buy a mutual fund."
- From a call lasting 6m 42s , Jul 2, 2024 7:22 PM
Understanding account transition: "I don't know what it meant by legacy and moving it to a brokerage account."
- From a call lasting 12m 11s , Jun 14, 2024 9:04 PM
Closing multiple accounts: "Sell. I want to close my accounts. So I'm hoping you can help me there."
- From a call lasting 10m 55s , May 6, 2024 12:01 PM
IRA withdrawal inquiry: "Wonder what happened to my IRA withdrawal this month."
- From a call lasting 6m 58s , May 1, 2024 6:10 PM
Difficulty hearing agent: "You talk so soft. I can't hear you. You got to speak up louder."
- From a call lasting 5m 8s , May 1, 2024 3:40 PM
Requesting loan from IRA: "I wanna take out an I don't know if you call it a loan or whatever on my IRA."
- From a call lasting 39m 50s , Apr 3, 2024 6:22 PM
Transfer from brokerage to bank: "I wanna transfer some money from my brokerage account to my bank."
- From a call lasting 12m 30s , Feb 27, 2024 10:38 PM
Request to speak to human: "I want to talk to a human."
- From a call lasting 5m 44s , Jan 26, 2024 8:09 PM
More Vanguard Customer Service Contacts
There are of course other ways to contact Vanguard customer service besides the phone. Below we list the best ones, by medium.
Use the link to connect with customer service through Twitter
Vanguard, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- Vanguard customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Vanguard's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Vanguard agent. This phone number is Vanguard's best phone number because 24,720 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-662-7447 include Get financial advice and other customer service issues. The Vanguard call center that you call into has employees from Pennsylvania, Arizona and is open Mon-Fri 8am-8pm ET according to customers. In total, Vanguard has 2 phone numbers. It's not always clear what is the best way to talk to Vanguard representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Vanguard. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Vanguard. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.