Vanguard Customer Service

Phone Number & Contact Information

Toll-free·Calls Personal Investors·Most popular Vanguard number
Q:How do I get a live human at Vanguard?
A:Must enter the last 4 digits of the social security number, next enter your zip code, then press 0.
Q:Does Vanguard offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8am-8pm EST. The least busy day is Wednesday, and the most busy day is Tuesday. Details
Q:How long will I have to wait on hold?
A:The average hold time is 15 minutes. The longest hold times are on Friday, and the shortest are on Monday.

More Vanguard Customer Phone Numbers

800-662-2739 - Brokerage Services
Toll-free · Press 2, enter social security number, then press 4 OR Press 0 at each prompt · If you have an account, enter the last 4 digits of your social security card or ID number. If you don't have an account, you can say, "I am just getting started."

How do I get through the phone menu to a real live person?

GetHuman researchers routinely call this Vanguard phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Must enter the last 4 digits of the social security number, next enter your zip code, then press 0.
Here is how our research team describes the way the Vanguard phone system greets you: If you have an account, enter the last 4 digits of your social security card or ID number. If you don't have an account, you can say, "I am just getting started."
Below are some clips we've found from Vanguard's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may need the phone number on your account
"Thank you for calling Vanguard.
The twenty twenty three tax season is here.
If you're calling regarding tax forms and would like to receive a text message with a link to retrieve your forms, please say yes or press one."
Excerpt from a call with Vanguard
Monday, March 25, 2024 5:34 PM
They may ask you to enter information with the dial pad
"Otherwise, continue to hold.
We have some questions to get to the right department.
If you have an existing Vanguard account, please enter the last four digits of your Social Security number or employer ID number."
Excerpt from a call with Vanguard
Monday, March 25, 2024 5:34 PM
They may ask you to say or enter information
Got it.
Let's give you to the right department. You can say things like open account or retirement distribution."
Excerpt from a call with Vanguard
Monday, April 1, 2024 5:27 PM

What are the hours and when should I call?

Vanguard operates the call center for this 877-662-7447 phone number Mon-Fri 8am-8pm ET. The short answer is that you should call on a Wednesday. This observation and the following section are based on analysis of a sample set of 129 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Vanguard phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Vanguard staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Vanguard is Wednesday. The most busy day to call is Tuesday, which averages 95% more phone calls by comparison. Again, this is based on a sample of 129 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Monday. The longest wait in the queue on average occurs on Friday.
The best time to call
In summation, the best day to call Vanguard is Wednesday. This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Vanguard staffs the call center well on Wednesday.

Why call this Vanguard number?

Below is a sample of recent calls to Vanguard, and their purpose. Are any of these similar to the reason you are trying to call?
Requesting loan from IRA: "I wanna take out an I don't know if you call it a loan or whatever on my IRA."
- From a call lasting 39m 50s , Apr 3, 2024 6:22 PM
Transfer from brokerage to bank: "I wanna transfer some money from my brokerage account to my bank."
- From a call lasting 12m 30s , Feb 27, 2024 10:38 PM
Request to speak to human: "I want to talk to a human."
- From a call lasting 5m 44s , Jan 26, 2024 8:09 PM
Address verification delay: "My address is different than what is on file, causing delays in processing my withdrawal."
- From a call lasting 13m 2s , Jan 5, 2024 2:02 PM
Questions about account draw: "I was supposed to get a draw on the first, and I haven't got it."
- From a call lasting 5m 18s , Jan 4, 2024 10:36 PM

More Ways to Contact Vanguard Customer Service

There are of course other ways to contact Vanguard customer service besides the phone. Below we list the best ones, by medium.
X (formerly Twitter) - Customer Service
Use the link to connect with customer service through Twitter
Vanguard, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Vanguard's website
As a last, sometimes only, resort- Vanguard customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Vanguard's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Vanguard agent. This phone number is Vanguard's best phone number because 24,720 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 877-662-7447 include Get financial advice and other customer service issues. The Vanguard call center that you call into has employees from Pennsylvania, Arizona and is open Mon-Fri 8am-8pm ET according to customers. In total, Vanguard has 2 phone numbers. It's not always clear what is the best way to talk to Vanguard representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Vanguard. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Vanguard. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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