What is Gap's policy on damaged items?

Gap has a clear policy regarding damaged items, focusing on customer satisfaction and product quality. If a customer receives an item that is damaged, Gap typically advises that the customer should address the issue promptly. The usual procedure involves returning the damaged item, where customers can usually choose to receive a refund or a replacement, depending on their preference and the availability of the item. Customers should ensure that they have their order details handy when initiating the return process. It is generally recommended to keep the original packaging and any tags attached until the customer is certain they want to keep the item. This can help in the return process, as some policies may require these items to be included. Gap's return policy can often be found on the current web page, detailing the timeline within which returns must be initiated. Customers may also find information about how to return items either in-store or online, depending on how the purchase was made. For the most accurate and up-to-date information, visiting the official website may provide clarity on specific procedures and conditions related to damaged items.