Whether you are looking for a better deal, better coverage, or you are moving to an area your current carrier doesn't cover, you've chosen AT&T as your new carrier. You have the option to bring your AT&T compatible device to your new plan, and can switch online or in an AT&T store.
Whether you've moved to a predominantly AT&T service area, become dissatisfied with your current carrier, or you are getting a great introductory offer, you've decided to switch your phone to AT&T. How do you switch your phone to AT&T? You can get assistance and information from AT&T customer support here, and you can read on for steps to switching your phone.
If you are taking your own device with you on your new AT&T plan, you must make sure it is compatible with AT&T's network. You must purchase a compatible device if you find your current phone will not work on the AT&T network. This can be done by completing an IMEI check on your phone. To get the device number for the IMEI check, do the following:
Once you have confirmed the phone is AT&T compatible, you also want to ensure the device is unlocked by its current carrier. Contact your current carrier to request the phone be unlocked. The current carrier will determine if you have met all the criteria for unlocking your phone. Unlocking criteria could include the following:
Can you keep your current phone number or will you need to switch numbers? You can check your phone number at AT&T's website to see if it is eligible to transfer to your new plan.
Now that you have confirmed your phone is compatible and unlocked, you are ready to make the switch to AT&T. To complete the switch, follow these steps:
If you are unable to make the switch online, you can take your phone to an AT&T store near you and a customer service representative will be able to help you switch your device. If you need more information or assistance, contact AT&T customer support here.
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