How Do I Get Device Support from AT&T?

AT&T is one of the biggest mobile service providers in the United States. They sell phone and other mobile devices and also provide cell service, internet services and TV programming.

If you sell TVs, phones, tablets and offer services like internet and home security, one of the devices is bound to malfunction at one time or another. Lucky for AT&T customers, the company has many avenues through they can get support for their devices.

The methods through which you can get device support from AT&T are:

AT&T Support Page

The AT&T support page is the best way to get customer support from AT&T. The support page is run by AT&T customer service and contains a wealth of information about how to solve issues with any of the AT&T devices. To get support from the support page do the following:

1. Open the AT&T website
2. Log in to your account
3. On the top left corner of the homepage you will see the three line icon next to 'Shop& Support.' Click the icon and a drop down menu will appear
4. Click 'Support' at the bottom of the drop down menu options
5. Once you are in the support page you will have to choose the device for which you need support. The options are TV, Wireless, Internet, Home Phone and Home Security. Choose a category and proceed
6. Depending on the category you choose you will be led to a page where you will be asked to choose your device for example iPhone 6.
7. You will be presented with a list of popular solutions and the top solutions pertaining to your device. You will also find video tutorials of how to solve various issues with the device. Choose the one you find most relevant. You can also choose to view all solutions if you do not find a relevant topic. Follow the instructions to fix the problem. If the solution does not work contact customer support directly.

Live Chat

The AT&T Support Page has a live chat facility through which you can contact AT&T directly. The live chat is a great way to contact customer service because it is quick and live meaning solutions can be applied in real time. You may have to wait a while for an agent to get back to you once you initiate a chat but the wait is rarely more than a few minutes.

Phone

The best way to contact AT&T customer service to get device support is through their phone number. The average hold time on the line is 15 minutes. The biggest advantage of calling customer service directly is that you receive device support directly from a customer service agent. The agent will take you through the steps of solving the problem and you can apply the solutions with the agent on the line. To know when the line is open and get the phone number itself, visit GetHuman.

Email

You can also send AT&T customer service an email and request device support. Sending an email is usually to get device support for problems that are highly complex and are not urgent. You have the advantage of space to write a vivid description of the issue and send it to customer support. The average reply time of an email sent to AT&T customer support is 26 hours but you should expect a reply at any time of day or night. You can find the email address at GetHuman.

Help Desk

AT&T customer service has an online help desk through which customers can get device support. The average time it will take to get device support from the help desk is 12 hours. You can obtain the link to the help desk from GetHuman.