UPS Customer Care on Twitter

Getting UPS's Attention on Twitter by GetHuman

@ThomasAtUPS
Customer Twitter Account
Usually replies within: 6 hours
Best time to tweet: ~10:45am
#9 of 12 contacts
7,721 customer votes
Why do you want to tweet them? GetHuman connects you to other customers with the same issue, how they fixed it and other pro tips.

Recent reasons others tried tweeting UPS

UPS.com won't let me file a claim
My package says its supposed to be delivered today. Somehow the process has started bac...
Package says that it was delivered but was not left where stated.
Package was not delivered even though it was marked delivered by the UPS driver total c...
I'm trying to BACK-TRACK a package that came to me from allegedly a vacant warehouse, f...
I want to talk to a representative about an investigation if a package
UPS says my package wasn't delivered by the sender....*Sender says UPS didn't deliver t...
I am receiving return packages that should be going to a company. I have called Amazon...
Mis delivery of my packages
can you please set packages on right side of door as i am crippled and the left side ma...
Item does not have delivery date and was not delivered on multiple attempts.***ZA****X...
Email states item from Amazon was handed to someone. I watched the truck stop in front...
UPS says package hasn’t been received.

Get help with my issue

UPS Twitter-based Customer Help - Stats

Twitter @ Handle@ThomasAtUPS
Call-back availableNO
Best hours24 hours, 7 days
Right time to tweet them10:45am
Expected reply tweet6
Issue turnaround time17
Rank (amongst all ways to contact)9
Legibility of messaging71%
Customer service rating58%
Customer votes7,721
Information last updatedWed Jan 12 2022 08:00:00 GMT+0000 (Coordinated Universal Time)

UPS Customer Service through Twitter

UPS is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that UPS will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM UPS your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like UPS that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that UPS's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting UPS

Of the 12 way(s) to get in touch with UPS, customers like you claim that the best one is the 800-742-5877 option. From this page you can easily access all the possible contact information options for UPS as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach UPS? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact UPS

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