UPS Customer Care on Twitter

Getting UPS's Attention on Twitter by GetHuman

@ThomasAtUPS
Customer Twitter Account
Usually replies within: 8 hours
Best time to tweet: ~10:15am
#9 of 12 contacts
7,723 customer votes
Why do you want to tweet them? GetHuman connects you to other customers with the same issue, how they fixed it and other pro tips.
Tweet re: Lost PackageTweet re: Track a PackageTweet re: Change Delivery AddressTweet re: Missing DeliveryTweet re: Delivery IssueAbout a different issue

Recent reasons others tried tweeting UPS

*Z****X*********** - signed for by an unknown person
Terminal block package I want sent to my nearest access point so I can pick it up personally.
I made a damage claim several weeks ago and haven't heard a thing except that it is "un...
I'm trying to get a distribution statement for my lump some retirement from UPS so I ca...
I ordered shipping supplies and they were scheduled to get shipped today. I was wonderi...
I have requested to speak with one of your managers about a UPS driver. I have been on...
I need a specialist to look into my account, When i went to the UPS Point to pick up my...
We supposedly have been sent a prepaid return label, but are unable to view or print it...
Trying to track down a package supposedly delivered to the post office for delivery tha...
Package delivery has been rescheduled. Want to ensure it arrives tomorrow.
I made a replacement for an item i purchased from amazon and i choosed ups pick up but...
I made a replcaemnt for an item i bought from amazon and i choosed ups pick up but no o...
My name is Brianna from Rock River Vet Clinic in Watertown, WI. I need a new mail label...
Get help with my issue

UPS Twitter-based Customer Help - Stats

Twitter @ Handle
@ThomasAtUPS
Call-back available
NO
Best hours
24 hours, 7 days
Right time to tweet them
10:15am
Expected reply tweet
8
Issue turnaround time
11
Rank (amongst all ways to contact)
9
Legibility of messaging
73%
Customer service rating
60%
Customer votes
7,723
Information last updated
Wed Jan 15 2020 08:00:00 GMT+0000 (UTC)

UPS Customer Service through Twitter

UPS is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that UPS will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM UPS your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like UPS that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that UPS's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting UPS

Of the 12 way(s) to get in touch with UPS, customers like you claim that the best one is the 800-742-5877 option. From this page you can easily access all the possible contact information options for UPS as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach UPS? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact UPS

More Companies on Twitter

US Postal Service (USPS) on TwitterDHL on TwitterFedEx on TwitterGreyhound on TwitterMetro PCS on Twitter
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