UPS Customer Care on Twitter

Getting UPS's Attention on Twitter by GetHuman

@ThomasAtUPS
Customer Twitter Account
Usually replies within: 15 hours
Best time to tweet: ~3:15pm
#9 of 12 contacts
7,719 customer votes
Why do you want to tweet them? GetHuman connects you to other customers with the same issue, how they fixed it and other pro tips.

Recent reasons others tried tweeting UPS

Trying to find out who our rep is and contact information.
trying to find a package that says was delivered but we dont have
Package redelivery issue
Package was not signed for but says delivered.
Delayed Package, need to reschedule delivery for Saturday
Package not delivered says driver attempted but never came to door. I have cameras outs...
My package is lost. Destination was in the ***** area.
i got a box to my house it,s not mine can you pick it up
i got a box from ups it,s not mine can you have someone pick it up
Claim payment. I was told I would receive payment by today and have not. Further, the s...
*Z*R************** Is my tracking number *MIT was supposed to have been delivered by...
The UPS Customer Center at **** E. Upas, McAllen, Texas has had a problem with their cr...
Package has been sitting in Little Rock awaiting acceptance for * days with no update

Get help with my issue

UPS Twitter-based Customer Help - Stats

Twitter @ Handle@ThomasAtUPS
Call-back availableNO
Best hours24 hours, 7 days
Right time to tweet them3:15pm
Expected reply tweet15
Issue turnaround time18
Rank (amongst all ways to contact)9
Legibility of messaging69%
Customer service rating56%
Customer votes7,719
Information last updatedWed Feb 01 2023 08:00:00 GMT+0000 (Coordinated Universal Time)

UPS Customer Service through Twitter

UPS is on Twitter and that's great if you are too (we're guessing you are since you're here). Generally, companies respond quickly to customer requests made via Twitter because they know the conversation is public. However, many customer service teams are not equipped to actually solve problems over Twitter and they will often reply quickly to tell you to call or direct you to their help desk. We're not saying that UPS will do this, but don' be surprised if they do.

Customer Support through Twitter in General

One thing you might like even more than trying to tweet or DM UPS your customer service problem is to use GetHuman's problem-specific help tool. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. But for companies like UPS that might not have a phone number, we also provide tools for getting their attention on Twitter and linking back to a page that you own on GetHuman's website. The nice thing about that is that you can track views of other customers on your own page, which is something that UPS's personnel would be able to see as well, meaning that you can share and publicize your issue to get attention faster.

More about contacting UPS

Of the 12 way(s) to get in touch with UPS, customers like you claim that the best one is the 800-742-5877 option. From this page you can easily access all the possible contact information options for UPS as well as read up on common problems that other customers are having, find out how to fix the most popular ones, read reviews, and more. Know of any other ways to reach UPS? Pretty please let GetHuman know about it. We work hard to bring you as much free information and tooling as we can, and we grow that toolset every day, bringing things like the call-back tool that skips the hold music when calling a company or call-recording for customers (beta). The more you use GetHuman and tell friends about it, the more we're able to provide useful, free tools for you and customers worldwide.

How to Contact UPS

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